Outage in Helpshift
Service Degradation – Snowflake Outage
Resolved MinorIncident Report
Summary AI Generated
A Snowflake service outage caused a 3-hour degradation affecting Helpshift's Analytics Dashboard, Power BI, and Analytics API, resulting in delayed data, reduced availability, and functionality issues. The incident was resolved on August 31, 2026, with all affected services — including Dashboard Analytics, Power BI, and the Analytics API — returning to full operation with normal data retrieval and processing restored.
We are aware of an ongoing Snowflake service outage that is impacting services dependent on Snowflake for data retrieval and processing.
Customer Impact:
Affected services may experience degraded availability, delayed data, or functionality issues.
Status:
We are actively monitoring Snowflake's recovery and assessing the impact on our services. No action is required from customers at this time.
We will continue to provide updates as the situation progresses and will confirm once affected services have returned to normal.
Components affected
Helpshift Analytics DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/31/2026 08:57PM
The issue caused by the Snowflake outage has been resolved. The following services are now fully operational:
Dashboard Analytics
Power BI
Analytics API
Data retrieval and processing have returned to normal, and all affected services are functioning as expected.
If you encounter any related issues, please feel free to reach out to our Support team at support@helpshift.com.
We apologize for any inconvenience caused and appreciate your patience and understanding.
INVESTIGATING
1 day ago - at 08/31/2026 06:05PM
We continue to monitor the situation closely and will provide further updates as the issue progresses.
INVESTIGATING
1 day ago - at 08/31/2026 06:02PM
We are aware of an ongoing Snowflake service outage that is impacting services dependent on Snowflake for data retrieval and processing.
Customer Impact:
Affected services may experience degraded availability, delayed data, or functionality issues.
Status:
We are actively monitoring Snowflake's recovery and assessing the impact on our services. No action is required from customers at this time.
We will continue to provide updates as the situation progresses and will confirm once affected services have returned to normal.
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