Is Gladly Down? Check current status

Check if Gladly is down, official outages, user-reported issues, and outages map.

Current Gladly status

Gladly is working normally

Updated from Gladly official status page

Gladly not working for you?

Gladly service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Gladly status data.

Gladly Outage Map

View Gladly Outage Reports Map

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Gladly recent outages and downtime history

IsDown has tracked 86 incidents since started monitoring Gladly status in June 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Oct 20, 2025
02:36 AM CDT
Major
Investigating Performance Issue
Gladly is investigating issues with network performance related to an AWS outage. We are continu...
about 2 hours
Oct 09, 2025
08:24 AM CDT
Minor
'Shared' reports category missing (Insight Builder) and Language filter
We are investigating reports of the "Shared" category in the Reports page missing for Team Manage...
about 10 hours
Sep 24, 2025
07:39 PM CDT
Minor
Gladly Reports and Insight Builder Data Latency
We have an identified an issue causing elevated data latency beginning ~4:09 PM PT today on Gladl...
34 minutes
Aug 21, 2025
12:35 PM CDT
Major
Unable to log into Gladly
We’re investigating an issue preventing users from accessing Gladly.
about 2 hours
Aug 07, 2025
09:18 AM CDT
Major
Sidekick Journeys is not loading data
We've identified an issue that's preventing the Journeys page from loading Sidekick data and a fi...
about 1 hour
Jul 31, 2025
01:10 PM CDT
Minor
Gladly Reports and Insight Builder Data Latency
We have an identified an issue causing elevated data latency beginning ~10:30 AM PT today on Glad...
about 2 hours
Jul 31, 2025
12:57 AM CDT
Major
Investigating Gladly Access Issues
We are currently investigating intermittent reports with Gladly access in certain regions. Plea...
about 1 hour
Jul 16, 2025
09:19 AM CDT
Minor
Intermittent Sidekick Handoff Errors
We have identified an issue causing some customers' Gladly Sidekick Generative AI-powered convers...
about 1 hour
Jun 27, 2025
01:51 PM CDT
Minor
Investigating Sidekick Issues
We are investigating reports of Sidekick issues affecting ability to run and load Guides powered ...
30 minutes
Jun 12, 2025
02:49 PM CDT
Minor
Monitoring Google Cloud Services Incident
We are monitoring an incident within Google Cloud Services - one of Gladly's platform partners. A...
about 3 hours
Sign up to check more outage history

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  • Monitor external dependencies in one status page
  • Track status changes in real-time
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  • Create private or public status pages

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Gladly reported issues and comments

  • Kat - No attachments or voicemails are loading..

  • Zuriel - Not loading. Logged off and now is not login me in.

Gladly related services and alternatives

Services commonly monitored together with Gladly and alternatives

AWS

AWS

MAJOR
0 incidents in the last 30 days
Microsoft Azure

Microsoft Azure

OK
0 incidents in the last 30 days
Datadog US1

Datadog US1

MAJOR
0 incidents in the last 30 days
Zendesk

Zendesk

MAJOR
0 incidents in the last 30 days
Zapier

Zapier

MINOR
0 incidents in the last 30 days
Zoom

Zoom

MINOR
0 incidents in the last 30 days
Shopify

Shopify

OK
0 incidents in the last 30 days
Keeper

Keeper

MINOR
0 incidents in the last 30 days
Microsoft Office 365

Microsoft Office 365

MAJOR
0 incidents in the last 30 days
Dropbox

Dropbox

OK
0 incidents in the last 30 days
ShareFile

ShareFile

OK
0 incidents in the last 30 days
Atera

Atera

OK
0 incidents in the last 30 days
ScreenCloud

ScreenCloud

OK
0 incidents in the last 30 days
DigitalOcean

DigitalOcean

MINOR
0 incidents in the last 30 days
Splashtop

Splashtop

OK
0 incidents in the last 30 days
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Customer service platform that integrates multiple communication channels like SMS, WhatsApp, Instagram, and voice, with features for reporting, task management, and payment processing.

Monitoring Gladly since June 2023

Tracking 16 Gladly services and regions

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14 incidents in 2025

Frequently Asked Questions

Is Gladly down today?

Gladly isn't down. You can check Gladly status and incident details on the top of the page. IsDown continuously monitors Gladly official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Gladly status?

Gladly is currently operational. You can check Gladly status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Gladly outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Gladly down today or just slow?

Currently there's no report of Gladly being slow. Check on the top of the page if there are any reported problems by other users.

How are Gladly outages detected?

IsDown monitors the Gladly official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Gladly having an outage right now?

Gladly last outage was on October 20, 2025 with the title "Investigating Performance Issue"

How to check if Gladly is down?

Why use IsDown to monitor Gladly instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Gladly and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Gladly?

IsDown and DownDetector help users determine if Gladly is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Gladly's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Why use IsDown to monitor Gladly?

Compared to Gladly's official status page IsDown offers way more control and visibility over what's going on.

  1. Monitoring not only Gladly's official status page but also 4,522+ other services

    We aggregate the status of all the services you've dependent on. Have a clear view of all your dependencies and their status.

  2. We monitor not only official information but also crowdsourced reports

    We send you an alert whenever we detect a new incident from official sources or crowdsourced reports. You will be the first to know when there is an issue with your dependencies.

  3. Create a status pages or send the data to where you need it

    Aggregate all the status information in one status page (public or private). You can also send the information and alerts to your team's tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

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