Check if Gladly is down, official outages, user-reported issues, and outages map.
Gladly is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Gladly status data.
IsDown has tracked 86 incidents since started monitoring Gladly status in June 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Incident | Duration |
---|---|---|
Oct 20, 2025
02:36 AM CDT
|
Major
Gladly is investigating issues with network performance related to an AWS outage.
We are continu...
|
about 2 hours |
Oct 09, 2025
08:24 AM CDT
|
Minor
We are investigating reports of the "Shared" category in the Reports page missing for Team Manage...
|
about 10 hours |
Sep 24, 2025
07:39 PM CDT
|
Minor
We have an identified an issue causing elevated data latency beginning ~4:09 PM PT today on Gladl...
|
34 minutes |
Aug 21, 2025
12:35 PM CDT
|
Major
We’re investigating an issue preventing users from accessing Gladly.
|
about 2 hours |
Aug 07, 2025
09:18 AM CDT
|
Major
We've identified an issue that's preventing the Journeys page from loading Sidekick data and a fi...
|
about 1 hour |
Jul 31, 2025
01:10 PM CDT
|
Minor
We have an identified an issue causing elevated data latency beginning ~10:30 AM PT today on Glad...
|
about 2 hours |
Jul 31, 2025
12:57 AM CDT
|
Major
We are currently investigating intermittent reports with Gladly access in certain regions.
Plea...
|
about 1 hour |
Jul 16, 2025
09:19 AM CDT
|
Minor
We have identified an issue causing some customers' Gladly Sidekick Generative AI-powered convers...
|
about 1 hour |
Jun 27, 2025
01:51 PM CDT
|
Minor
We are investigating reports of Sidekick issues affecting ability to run and load Guides powered ...
|
30 minutes |
Jun 12, 2025
02:49 PM CDT
|
Minor
We are monitoring an incident within Google Cloud Services - one of Gladly's platform partners. A...
|
about 3 hours |
Kat - No attachments or voicemails are loading..
Zuriel - Not loading. Logged off and now is not login me in.
Component | Status |
---|---|
Gladly Solution | OK |
Admin | OK |
APIs, Webhooks and Integrations | OK |
Channel - Chat | OK |
Channel - Email | OK |
Channel - Facebook Messenger | OK |
Channel - Instagram | OK |
Channel - SMS | OK |
Channel - Voice | OK |
Channel - WhatsApp | OK |
Login | OK |
Payments | OK |
Reporting | OK |
Routing, Prioritization and Workflow | OK |
Search | OK |
Tasks | OK |
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Customer service platform that integrates multiple communication channels like SMS, WhatsApp, Instagram, and voice, with features for reporting, task management, and payment processing.
Monitoring Gladly since June 2023
Tracking 16 Gladly services and regions
14 incidents in 2025
Gladly isn't down. You can check Gladly status and incident details on the top of the page. IsDown continuously monitors Gladly official status page every few minutes. In the last 24 hours, there were 1 outages reported.
Gladly is currently operational. You can check Gladly status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Gladly being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Gladly official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Gladly last outage was on October 20, 2025 with the title "Investigating Performance Issue"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Gladly and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Gladly is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Gladly's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
Compared to Gladly's official status page IsDown offers way more control and visibility over what's going on.
We aggregate the status of all the services you've dependent on. Have a clear view of all your dependencies and their status.
We send you an alert whenever we detect a new incident from official sources or crowdsourced reports. You will be the first to know when there is an issue with your dependencies.
Aggregate all the status information in one status page (public or private). You can also send the information and alerts to your team's tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.
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