Check if Gladly Solution is down, official outages, user-reported issues, and outages map.
Gladly Solution is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
 
    IsDown has tracked 9 incidents for Gladly Solution since started monitoring Gladly status in June 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Gladly Solution outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration | 
|---|---|---|
| Oct 20, 2025 10:31 AM EDT | 
                                              
                                                Minor
                                              
                                             We are currently investigating reports of Voice and Reporting errors that are affecting some Glad...
                                             | about 9 hours | 
| Oct 20, 2025 03:36 AM EDT | 
                                              
                                                Major
                                              
                                             Gladly is investigating issues with network performance related to an AWS outage.
We are continu...
                                             | about 2 hours | 
| Aug 21, 2025 01:35 PM EDT | 
                                              
                                                Major
                                              
                                             We’re investigating an issue preventing users from accessing Gladly.
                                             | about 2 hours | 
| Jul 31, 2025 01:57 AM EDT | 
                                              
                                                Major
                                              
                                             We are currently investigating intermittent reports with Gladly access in certain regions. 
Plea...
                                             | about 1 hour | 
| Dec 18, 2024 09:01 PM EST | 
                                              
                                                Major
                                              
                                             We are investigating intermittent reports of access issues to Gladly, and will update the Status ...
                                             | about 2 hours | 
| Oct 02, 2024 10:00 AM EDT | 
                                              
                                                Major
                                              
                                             Gladly is investigating an issue where Agents are unable to log in. 
We are working as expedient...
                                             | about 1 hour | 
| Dec 01, 2023 04:51 PM EST | 
                                              
                                                Minor
                                              
                                             Gladly has identified a transient network issue impacting Gladly Services. 
We are working as ex...
                                             | about 1 hour | 
| Oct 09, 2023 02:31 PM EDT | 
                                              
                                                Major
                                              
                                             Beginning 11:24 AM PT today, Gladly is experiencing an issue resulting in Agents being unable to ...
                                             | about 1 hour | 
| Jun 13, 2023 04:15 PM EDT | 
                                              
                                                Minor
                                              
                                             We are monitoring an incident within AWS - Gladly's platform partner. At this time, the incident ...
                                             | about 2 hours | 
 
    See what users are saying about Gladly Solution issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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Gladly Solution is a customer service platform component that centralizes communication across multiple channels to streamline customer support interactions.
Monitoring Gladly since June 2023
Gladly Solution is part of Gladly. Check the Gladly's status.
4 incidents in 2025
Gladly Solution isn't down. You can check Gladly Solution status and incident details on the top of the page. IsDown continuously monitors Gladly Solution official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Gladly Solution is currently operational. You can check Gladly Solution status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Gladly Solution being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Gladly Solution official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Gladly Solution last outage was on October 20, 2025 with the title "Investigating Performance Issue"
IsDown and DownDetector help users determine if Gladly is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Gladly's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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