Check if Puzzel is down, official outages, user-reported issues, and outages map.
Puzzel is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
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See what users are saying about Puzzel issues that impacted them and how they are affected by the outage.
Michelle - Able to sign in but unable to log on to Queue. "Unexpected Error" Clearing browser cache or restarting computer doesn't resolve the issue. .
IsDown has tracked 125 incidents since started monitoring Puzzel status in February 2023. We collect data from 5350+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Puzzel outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Jan 08, 2026
05:37 AM CST
|
Major
We are currently investigating an incident affecting the Puzzel Knowledgebase Service.
Custome...
|
about 2 hours |
|
Jan 08, 2026
04:29 AM CST
|
Major
We are investigating and seeking to resolve an incident which may be affecting Puzzel SMS service...
|
about 4 hours |
|
Jan 08, 2026
04:13 AM CST
|
Major
We are currently investigating an issue impacting Puzzel customers hosted on Puzzel's UK platform...
|
20 minutes |
|
Dec 30, 2025
04:29 AM CST
|
Minor
We are investigating and seeking to resolve an incident, which is affecting Puzzel SMS Services. ...
|
about 2 hours |
|
Dec 02, 2025
06:52 AM CST
|
Minor
Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your...
|
20 minutes |
|
Nov 18, 2025
07:49 AM CST
|
Minor
We are currently investigating an issue impacting Puzzel Contact Centre customers hosted on Puzze...
|
36 minutes |
|
Nov 17, 2025
03:35 AM CST
|
Minor
We are investigating and seeking to resolve an incident which is affecting our Puzzel Contact Cen...
|
44 minutes |
|
Nov 13, 2025
03:48 AM CST
|
Minor
We are currently experiencing a disruption affecting our AI-powered services, including Live Summ...
|
about 8 hours |
|
Nov 05, 2025
10:18 AM CST
|
Major
We are investigating and seeking to resolve an incident which may be affecting customers using Pu...
|
20 minutes |
|
Nov 01, 2025
07:20 AM CDT
|
Major
We are investigating and seeking to resolve an incident which may be affecting customers using Pu...
|
about 4 hours |
One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.
| Component | Status | Details |
|---|---|---|
| Additional Services status | OK | View details |
| Products status | OK | View details |
| Voice Channel Regions status | OK | View details |
Users are monitoring tens of services with IsDown. Here are some that are monitored together with Puzzel. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.
Salesforce
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IsDown is a status page aggregator that monitors if Puzzel and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Puzzel, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of Puzzel (and 5,350+ other services) and check if they are experiencing issues. We collect the status and outage information of Puzzel's 3 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Puzzel and other services.
IsDown checks Puzzel official status page for major/minor outages or downtimes. A major outage is when Puzzel experiences a critical issue that severely affects one or more services/regions. A minor incident is when Puzzel experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Puzzel outage, we send you an alert and update your dashboard and status page.
Puzzel and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Puzzel status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Puzzel and all their 3 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Puzzel but also 5,350 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
Start Monitoring for Free
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Puzzel and other services.
Start Monitoring for Free
IsDown integrates with 20+ tools. Connect the status of Puzzel and 5,350 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
Start Monitoring for Free
Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Puzzel down?'
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Need similar to Downdetector Puzzel alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect Puzzel outages, IsDown monitors Puzzel's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official Puzzel status page monitoring with real-time incident details. | ||
| Monitor 5,350+ services including Puzzel in a single dashboard. | ||
| Instant Puzzel outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Puzzel official status and user-reported issues. | ||
| Maintenance feed for Puzzel | ||
| Granular alerts filtering by Puzzel components and regions. |
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Puzzel isn't down. You can check Puzzel status and incident details on the top of the page. IsDown continuously monitors Puzzel official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Puzzel is currently operational. You can check Puzzel status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Puzzel being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Puzzel official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Puzzel last outage was on January 08, 2026 with the title "Puzzel Knowledgebase Incident"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Puzzel and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Puzzel is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Puzzel's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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