Outage in Puzzel
Puzzel Case Management Incident
Resolved Minor
October 27, 2026 - Started 6 days ago
- Lasted 32 minutes
Incident Report
Summary AI Generated
**Puzzel Case Management Incident Summary** Puzzel Case Management experienced a 32-minute incident affecting customers hosted on Puzzel Private Cloud, during which users encountered slow response times, 504 errors, and inability to open, reply to, reassign, or change the status of tickets. Puzzel engineers investigated the issue, which impacted core case management functionality. The incident was resolved within 32 minutes of being identified.
Puzzel engineers are investigating reports of issues with Puzzel Case Management for customers hosted on Puzzel Private Cloud. Users may experience slow response times or be unable to open tickets, with some users receiving a 504 error. Users who can open tickets may also be unable to reply, reassign tickets or change their status, and may receive an error message.
We are investigating the issue and will provide an update as soon as more information is available.
We apologise for the potential impact this incident may have on you and your business.
We are investigating the issue and will provide an update as soon as more information is available.
We apologise for the potential impact this incident may have on you and your business.
Components affected
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Latest Updates ( sorted recent to last )
6 days ago - at 10/27/2026 07:38AM
Puzzel engineers are investigating reports of issues with Puzzel Case Management for customers hosted on Puzzel Private Cloud. Users may experience slow response times or be unable to open tickets, with some users receiving a 504 error. Users who can open tickets may also be unable to reply, reassign tickets or change their status, and may receive an error message.
We are investigating the issue and will provide an update as soon as more information is available.
We apologise for the potential impact this incident may have on you and your business.
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