Puzzel status updated
Puzzel Products is working normally
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This chart shows the number of user-reported issues for Puzzel Products service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where users report Puzzel Products is down. The map shows recent Puzzel Products outages from around the world.
Products Outage MapIn the last 90 days, Puzzel had 8 incidents (3 major outages and 5 minor incidents) with a median duration of 1 hour 33 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Full incident reports for recent Puzzel Products outages, including timelines, affected components, and resolution details.
| Title | Started At | Duration |
|---|---|---|
|
We are investigating and seeking to resolve an incident which may be affecting the Puzzel Convers...
|
Feb 26, 2026 at 02:11 PM UTC
|
about 2 hours |
|
We are investigating and seeking to resolve an incident which may be affecting the Puzzel Case Ma...
|
Feb 25, 2026 at 04:50 PM UTC
|
about 2 hours |
|
We are investigating reports of issues accessing Knowledgebase admin and saving changes to Callfl...
|
Feb 18, 2026 at 07:29 AM UTC
|
about 1 hour |
|
Microsoft Azure is working to resolve an incident which is affecting the Puzzel Virtual Agents se...
|
Jan 27, 2026 at 11:27 AM UTC
|
about 11 hours |
|
Puzzel engineers are currently investigating an issue affecting the generation of Live Summary in...
|
Jan 13, 2026 at 02:52 PM UTC
|
about 18 hours |
|
We are currently investigating an incident affecting the Puzzel Contact Centre Knowledgebase Serv...
|
Jan 12, 2026 at 09:16 AM UTC
|
32 minutes |
|
We are currently investigating an incident affecting the Puzzel Knowledgebase Service.
Custome...
|
Jan 08, 2026 at 11:37 AM UTC
|
about 2 hours |
|
We are currently investigating an issue impacting Puzzel customers hosted on Puzzel's UK platform...
|
Jan 08, 2026 at 10:13 AM UTC
|
20 minutes |
|
Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your...
|
Dec 02, 2025 at 12:52 PM UTC
|
20 minutes |
|
We are currently investigating an issue impacting Puzzel Contact Centre customers hosted on Puzze...
|
Nov 18, 2025 at 01:49 PM UTC
|
36 minutes |
Puzzel Products isn't down. You can check Puzzel Products status and incident details on the top of the page. IsDown continuously monitors Puzzel Products official status page every few minutes. In the last 24 hours, there were 1 outages reported.
Puzzel Products is currently operational. You can check Puzzel Products status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Puzzel Products being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Puzzel Products official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Puzzel Products last outage was on February 26, 2026 with the title "Puzzel Conversational Intelligence Incident"
IsDown has tracked 89 Puzzel Products incidents since February 2023. When Puzzel Products goes down, incidents typically resolve within 244 minutes.
Check the Puzzel Products status at the top of this page. IsDown combines official status page data with user reports to show whether Puzzel Products is down for everyone or if the issue is on your end.
IsDown and DownDetector help users determine if Puzzel is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Puzzel's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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