Outage in Puzzel
Puzzel Incident Notification
Resolved Minor
September 14, 2026 - Started 2 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A minor incident affecting multiple Puzzel services lasted approximately 2.3 hours on September 14, 2026, disrupting Case Management, Chat, Public FAQ, SMS, FTP, Speech Recognition, Bots, Live Summary, Verint, RawData, statistical reporting, and the Puzzel Agent Application. An external vendor was engaged to support the investigation. Some services were restored during the incident, with remaining affected services under active investigation by the engineering team.
We are investigating and seeking to resolve an incident which may be affecting Puzzel services.
Our Operations team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
Our Operations team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
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Latest Updates ( sorted recent to last )
2 days ago - at 09/14/2026 12:11PM
We are investigating and seeking to resolve an incident which may be affecting Puzzel services.
Our Operations team are currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you and your business.
2 days ago - at 09/14/2026 12:47PM
We are continuing to investigate the incident affecting multiple Puzzel services, and our engineering teams is treating this as a priority.
We apologise for the impact this incident may be having on you and your business, and will provide a further update as soon as we have one.
2 days ago - at 09/14/2026 01:31PM
We are continuing to investigate the incident affecting multiple Puzzel services. Our engineering teams are treating this as a priority and has engaged one of our external vendors to support the investigation.
Customers may experience issues with the following, including but not limited to: Case Management, Chat, Public FAQ, SMS, FTP, Speech Recognition, Bots, Live Summary, Verint, RawData, and loading of statistical reports in Puzzel Admin.
We apologise for the impact this incident may be having on you and your business, and will provide a further update as soon as we have one.
2 days ago - at 09/14/2026 02:02PM
We are continuing to investigate the incident affecting multiple Puzzel services.
Customers may also be experiencing issues accessing the Puzzel Agent Application in addition to services previously affected. Some Puzzel services have been restored, and other services still affected are being investigated as a priority.
We apologise for the impact this incident may be having on you and your business, and will provide a further update as soon as we have one.
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