Outage in Puzzel
Puzzel Incident Notification
Resolved Minor
October 29, 2026 - Started 4 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Some customers on Puzzel's Private Cloud experienced intermittent issues making outbound calls through Puzzel Contact Centre. The incident lasted approximately 8 minutes before normal service was restored. Puzzel engineers addressed the issue as a priority.
We are aware that some customers hosted on Puzzel’s Private Cloud are experiencing intermittent difficulty making outbound calls through Puzzel Contact Centre.
Puzzel engineers are working to restore normal service as a priority.
Further updates will be provided as more information becomes available.
Puzzel engineers are working to restore normal service as a priority.
Further updates will be provided as more information becomes available.
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Latest Updates ( sorted recent to last )
4 days ago - at 10/29/2026 07:28AM
We are aware that some customers hosted on Puzzel’s Private Cloud are experiencing intermittent difficulty making outbound calls through Puzzel Contact Centre.
Puzzel engineers are working to restore normal service as a priority.
Further updates will be provided as more information becomes available.
4 days ago - at 10/29/2026 07:37AM
At approximately 08:30 CET, our engineers rerouted outbound calls to restore service for affected customers. We are now monitoring the situation closely to confirm that calls are connecting normally.
Puzzel engineers continue to work on the underlying cause as a priority.
Further updates will be provided as more information becomes available.
4 days ago - at 10/29/2026 08:02AM
We are aware that customers hosted on Puzzel’s Private Cloud are experiencing an issue affecting some inbound calls to Puzzel Contact Centre.
Puzzel engineers are working to restore normal service as a priority.
Further updates will be provided as more information becomes available.
Please accept our apologies for the impact of this incident on you and your business.
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