Is LiveChat Down? Check the current LiveChat status

LiveChat is operational

Updated

LiveChat not working for you?

Monitoring LiveChat since May 2020. Learn more

Monitoring 6 LiveChat services and regions

5 incidents in 2025

Current LiveChat official ongoing incidents

No incidents reported in LiveChat's status page

IsDown pulls data from LiveChat's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

LiveChat issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about LiveChat problems

  • M

    Maria

    about 1 month ago

    LiveChat is not connecting, can't click on support, link is broken

  • H

    Hilal

    about 2 months ago

    Server not connecting to the App, both windows and Android

  • A

    Aldrin

    about 2 months ago

    I cannot access my account in LiveChat. Any ongoing issue on your end?

  • M

    M

    3 months ago

    not getting chats. constantly being logged out

  • J

    Jonathan

    3 months ago

    Can not open livechat stuck in "bringing together" view, try using different browser still the same

  • K

    Kayla

    4 months ago

    Livechat stuck on the "LiveChat Bringing everything together" page. Tried on a different browser than usual and same thing.

  • J

    Justin

    4 months ago

    The page is loading very slow and unable to access

  • J

    Julia

    5 months ago

    Livechat will not load. It just keeps saying "preparing everything for you"

  • M

    Merritt

    6 months ago

    Livechat stuck on the "LiveChat Bringing everything together" page

  • B

    Bobby

    6 months ago

    Support chat on www.livechat.com Reconnecting issue even though my internet is okay

  • Y

    Yadu

    6 months ago

    The Live chat is not working. It's constantly buffering

  • D

    Dmitrij

    7 months ago

    Livechat app for agents is not loading

  • M

    Merritt

    7 months ago

    Livechat keeps reloading and crashing again and again

  • S

    Sherwin

    7 months ago

    It's out - yellow/orange banner with reconnecting on it

  • A

    AP

    7 months ago

    Unable to enter livechat, keeps loading. 1/2 day by now

  • J

    Jenny

    7 months ago

    team cannot access live chat

  • C

    Chris

    7 months ago

    cannot access livechat app

  • K

    Kayla

    7 months ago

    Chat is not showing on page for customers to use. Chat is also not loading at all. After login, it stays on "Bringing everything together". Completely down everywhere.

  • J

    Jonathan

    7 months ago

    Will not load, shows text and logo but does not launch into the individual app

  • D

    Deric

    7 months ago

    LiveChatInc is inaccessible now

  • D

    Donna

    7 months ago

    Cannot log into LiveChat. Was working earlier and just quit.

  • M

    Martina

    7 months ago

    Live chat is not responding

  • L

    Luka

    7 months ago

    Livechat is stuck on loading page

  • J

    Jackson

    7 months ago

    The app keep show connecting but not connected after a long time

  • G

    Gabriela

    8 months ago

    The Apple Chat features are returning a 500 Server Request error for https://apple-csp.livechatinc.com, a CORS Policy Error and the resource he resource at https://cdn.livechat-static.com/app/img/icon-livechat.svg failed to load

  • J

    Jenny

    9 months ago

    Livechat not loading (browser, pc app, mobile app)

  • A

    andrew

    9 months ago

    cannot login. website has no widget

  • M

    Maria

    9 months ago

    Livechat is just loading

  • D

    Dallas

    9 months ago

    LiveChat is not responding. I quit the app, but now it's just loading.

  • J

    Julie

    9 months ago

    Live Chat is not loading for any of our agents.

  • K

    Karsten

    9 months ago

    Cannot load page where chats are accepted and communicated with

  • B

    Branislav

    10 months ago

    LiveChat is not working, stuck on loading screen

  • B

    Branislav

    10 months ago

    Agent Application stopped working, in browser also not working

  • B

    Bethany

    10 months ago

    won't log in, just shows processing

  • I

    Igors

    10 months ago

    application and livechat page online (web version) is loading....

  • K

    Kevin

    10 months ago

    We are getting the spinning wheel on our LiveChat with kansasworks.com

  • U

    usman

    11 months ago

    mobile app media loading not working and chat archiving issue

  • S

    Sachin

    about 1 year ago

    i cant work on live chat

  • A

    ALi

    about 1 year ago

    I am looking to upgrade the service but its just keep rotating

  • S

    Shannon

    about 1 year ago

    Not able to access livechat

LiveChat outage history

IsDown has tracked 140 incidents since started monitoring LiveChat status in May 2020.

Sign up and check all outage history

LiveChat outages in the last 30 days

Number of Incidents

1 issues

Last incident

30 days ago

Having problems with LiveChat? What can you do?

  1. First, stay calm.

    • We know it's stressful when LiveChat is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did LiveChat already acknowledge the issue? And published a status update? (You can find it in the top of the page or in LiveChat status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If LiveChat is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.
Official Status Pages + User Reports

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Companies that monitor LiveChat also follow the status of these services

Slack
OK
Zoom
OK
Google Cloud
OK
Azure
OK
AWS
OK
Cloudflare
MINOR
Jira Software
OK
GitHub
OK
Zendesk
OK
Google Workspace
OK
Typeform
OK
Wix
OK
10to8
OK
Instapage
OK
PayPal
OK

Stay informed about LiveChat status changes

IsDown offers an easy way to monitor LiveChat with maximum flexibility

Major Outages Notifications

IsDown monitors LiveChat for major outages. A major outage is when LiveChat experiences a critical issue that severely affects one or more services/regions. When LiveChat marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors LiveChat status page for minor outages. A minor outage is when LiveChat experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in LiveChat status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

LiveChat publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors LiveChat and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

LiveChat and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is LiveChat down today?

LiveChat isn't down. You can check LiveChat status and incident details on the top of the page. IsDown continuously monitors LiveChat official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current LiveChat status?

LiveChat is currently operational. You can check LiveChat status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a LiveChat outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is LiveChat slow today?

Currently there's no report of LiveChat being slow. Check on the top of the page if there are any reported problems by other users.

How are LiveChat outages detected?

IsDown monitors the LiveChat official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last LiveChat outage?

LiveChat last outage was on February 10, 2025 with the title "Some transcripts emails not delivered"

LiveChat not working for you? How do I know if LiveChat is down?
  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.
How can I check LiveChat status and outages?
Why use IsDown to monitor LiveChat instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor LiveChat and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

“Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.”

Laurent D., Lead SRE & Platform
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