Is LiveChat Down? Check current status

Check if LiveChat is down, official outages, user-reported issues, and outages map.

Current LiveChat status

LiveChat is working normally

Updated from LiveChat official status page

Having problems with LiveChat?

LiveChat service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more LiveChat status data.

LiveChat Outage Map

View LiveChat Outage Reports Map

Recent LiveChat Outages and Downtime History

IsDown has tracked 148 incidents since started monitoring LiveChat status in May 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Jul 31, 2025
12:42 PM UTC
Minor
Issues with accessing Agent Application
We are currently investigating this issue.
35 minutes
Jul 22, 2025
02:13 PM UTC
Major
Issues with accessing Agent Application
We are currently investigating this issue.
about 1 hour
Jul 04, 2025
10:43 AM UTC
Major
Issues with accessing Agent Application
We are currently investigating this issue.
about 2 hours
Jun 12, 2025
07:01 PM UTC
Minor
LiveChat - Degraded Performance
We noticed a problem with Google Cloud Platform that affects also our services. We are investigat...
about 2 hours
Jun 05, 2025
04:16 PM UTC
Minor
LiveChat chat widget - degraded performance
We are currently investigating an issue that may be preventing some customers from starting chats...
about 3 hours
Jun 02, 2025
09:54 AM UTC
Minor
LiveChat - Major outage
We are currently investigating this issue.
about 1 hour
May 27, 2025
10:26 AM UTC
Not Confirmed by LiveChat
Possible Outage Indicated by User Reports
about 1 hour
May 27, 2025
10:12 AM UTC
Major
LiveChat - degraded performance
We are currently investigating this issue.
about 6 hours
Apr 22, 2025
08:03 AM UTC
Minor
LiveChat - degraded performance
We are investigating a problem with displaying the live traffic.
about 1 hour
Feb 10, 2025
05:32 PM UTC
Minor
Some transcripts emails not delivered
We are currently investigating this issue.
about 3 hours
Sign up to check more outage history
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User comments about problems with LiveChat

  • Chrissy - Site crashed and now getting message Can't Connect to LiveChat.

  • Kath - We are not able to assist customer due to unexpected issue with live chat, please check.

  • Faiz - no healthy upstream. Upstream connect error.

  • Justin - Live Chat is down unable to access .

  • Amanda - Not loading at all. Our customer UI still has access to the chat widget but we can't respond to them.

  • NuStep - Live Chat is “not loading for my subscription”..

  • Kacey - The platform is not working. .

  • Stefhany - There is no chat widget on the websites, no traffic on livechat, and errors "Failed to fetch" and "Your subscription could not be loaded. Please try again or let us know"..

  • Felipe - Not able to access the chat option. .

  • Garry - live chat not working on windows, stuck on loading screen .

  • Maria - LiveChat is not connecting, can't click on support, link is broken.

  • Hilal - Server not connecting to the App, both windows and Android .

  • Aldrin - I cannot access my account in LiveChat. Any ongoing issue on your end?.

  • M - not getting chats. constantly being logged out .

  • Jonathan - Can not open livechat stuck in "bringing together" view, try using different browser still the same.

  • Kayla - Livechat stuck on the "LiveChat Bringing everything together" page. Tried on a different browser than usual and same thing..

  • Justin - The page is loading very slow and unable to access.

  • Julia - Livechat will not load. It just keeps saying "preparing everything for you" .

  • Merritt - Livechat stuck on the "LiveChat Bringing everything together" page .

  • Bobby - Reconnecting issue even though my internet is okay.

    Support chat on www.livechat.com

  • Yadu - The Live chat is not working. It's constantly buffering .

  • Dmitrij - Livechat app for agents is not loading.

  • Merritt - Livechat keeps reloading and crashing again and again.

  • Sherwin - It's out - yellow/orange banner with reconnecting on it.

  • AP - Unable to enter livechat, keeps loading. 1/2 day by now.

  • Jenny - team cannot access live chat.

  • Chris - cannot access livechat app .

  • Kayla - Chat is not showing on page for customers to use. Chat is also not loading at all. After login, it stays on "Bringing everything together". Completely down everywhere. .

  • Jonathan - Will not load, shows text and logo but does not launch into the individual app .

  • Deric - LiveChatInc is inaccessible now.

  • Donna - Cannot log into LiveChat. Was working earlier and just quit..

  • Martina - Live chat is not responding .

  • Luka - Livechat is stuck on loading page.

  • Jackson - The app keep show connecting but not connected after a long time .

  • Gabriela - The Apple Chat features are returning a 500 Server Request error for https://apple-csp.livechatinc.com, a CORS Policy Error and the resource he resource at https://cdn.livechat-static.com/app/img/icon-livechat.svg failed to load.

  • Jenny - Livechat not loading (browser, pc app, mobile app).

  • andrew - cannot login. website has no widget.

  • Maria - Livechat is just loading .

  • Dallas - LiveChat is not responding. I quit the app, but now it's just loading. .

  • Julie - Live Chat is not loading for any of our agents..

  • Karsten - Cannot load page where chats are accepted and communicated with.

  • Branislav - LiveChat is not working, stuck on loading screen.

  • Branislav - Agent Application stopped working, in browser also not working.

  • Bethany - won't log in, just shows processing.

  • Igors - application and livechat page online (web version) is loading.....

  • Kevin - We are getting the spinning wheel on our LiveChat with kansasworks.com.

  • usman - mobile app media loading not working and chat archiving issue.

  • Sachin - i cant work on live chat.

  • ALi - I am looking to upgrade the service but its just keep rotating.

  • Shannon - Not able to access livechat.

LiveChat scheduled maintenances

IsDown aggregates scheduled maintenances for LiveChat. Currently, there are 1 more maintenances scheduled.

  • Oct 18 2025
    Scheduled maintenance

    Scheduled for October 18, 2025 at 06:00 AM UTC · until 07:00 AM UTC

    We will be performing platform maintenance affecting both the US and EU data centers on October 18th, from 8:00 AM to 9:00 AM (UTC+2). During this one-hour maintenance window, some agents’ accounts may experience brief reconnections, and access to...

LiveChat status page - All services & components

Component Status
Chat widget OK
API OK
Agent apps OK
Integrations OK
Support chat on www.livechat.com OK
Subprocessors' service OK

LiveChat Related Services & Alternatives

Services commonly monitored together with LiveChat and alternatives

Slack

Slack

OK
0 incidents in the last 30 days
Zoom

Zoom

MAINTENANCE
0 incidents in the last 30 days
Google Cloud

Google Cloud

OK
0 incidents in the last 30 days
Microsoft Azure

Microsoft Azure

OK
0 incidents in the last 30 days
AWS

AWS

OK
0 incidents in the last 30 days
Cloudflare

Cloudflare

OK
0 incidents in the last 30 days
Jira Software

Jira Software

OK
0 incidents in the last 30 days
GitHub

GitHub

OK
0 incidents in the last 30 days
Zendesk

Zendesk

OK
0 incidents in the last 30 days
Google Workspace

Google Workspace

OK
0 incidents in the last 30 days
Typeform

Typeform

OK
0 incidents in the last 30 days
Wix

Wix

OK
0 incidents in the last 30 days
10to8

10to8

OK
0 incidents in the last 30 days
Instapage

Instapage

OK
0 incidents in the last 30 days
PayPal

PayPal

OK
0 incidents in the last 30 days
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LiveChat is a customer service platform that features a chat widget, API, agent apps, and integrations for real-time customer support and engagement.

Monitoring LiveChat since May 2020

Tracking 6 LiveChat services and regions

Need help? Try here:
Support at official website.
Check their official status page.

14 incidents in 2025

Frequently Asked Questions

Is LiveChat down today?

LiveChat isn't down. You can check LiveChat status and incident details on the top of the page. IsDown continuously monitors LiveChat official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current LiveChat status?

LiveChat is currently operational. You can check LiveChat status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a LiveChat outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is LiveChat down today or just slow?

Currently there's no report of LiveChat being slow. Check on the top of the page if there are any reported problems by other users.

How are LiveChat outages detected?

IsDown monitors the LiveChat official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is LiveChat having an outage right now?

LiveChat last outage was on July 31, 2025 with the title "Issues with accessing Agent Application"

How to check if LiveChat is down?

Why use IsDown to monitor LiveChat instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor LiveChat and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring LiveChat?

IsDown and DownDetector help users determine if LiveChat is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about LiveChat's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

How IsDown works?

  1. IsDown monitors official status pages

    We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.

  2. We notify you when there is an outage

    We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.

  3. Dedicated dashboard and integrations

    Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

Want to be informed about LiveChat status changes?

IsDown offers an easy way to monitor LiveChat with maximum flexibility

Major Outages Notifications

IsDown monitors LiveChat for major outages. A major outage is when LiveChat experiences a critical issue that severely affects one or more services/regions. When LiveChat marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors LiveChat status page for minor outages. A minor outage is when LiveChat experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in LiveChat status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

LiveChat publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors LiveChat and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

LiveChat and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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