LiveChat Status
Check if LiveChat is down, recent outages, user-reported issues, and outages map.
Is LiveChat down right now?
LiveChat is working normally
Last checked from LiveChat's status page
Check if LiveChat is down, recent outages, user-reported issues, and outages map.
LiveChat is working normally
Last checked from LiveChat's status page
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 148 incidents since started monitoring LiveChat status in May 2020. We collect data from 4484+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Jul 31, 2025
01:42 PM BST
|
Minor | Issues with accessing Agent Application | 35 minutes |
|
Jul 22, 2025
03:13 PM BST
|
Major | Issues with accessing Agent Application | about 1 hour |
|
Jul 04, 2025
11:43 AM BST
|
Major | Issues with accessing Agent Application | about 2 hours |
|
Jun 12, 2025
08:01 PM BST
|
Minor | LiveChat - Degraded Performance | about 2 hours |
|
Jun 05, 2025
05:16 PM BST
|
Minor | LiveChat chat widget - degraded performance | about 3 hours |
|
Jun 02, 2025
10:54 AM BST
|
Minor | LiveChat - Major outage | about 1 hour |
|
May 27, 2025
11:26 AM BST
|
Never Acknowledged | Possible Outage Indicated by User Reports | about 1 hour |
|
May 27, 2025
11:12 AM BST
|
Major | LiveChat - degraded performance | about 6 hours |
|
Apr 22, 2025
09:03 AM BST
|
Minor | LiveChat - degraded performance | about 1 hour |
|
Feb 10, 2025
05:32 PM GMT
|
Minor | Some transcripts emails not delivered | about 3 hours |
Chrissy
Site crashed and now getting message Can't Connect to LiveChat
Kath
We are not able to assist customer due to unexpected issue with live chat, please check
Faiz
no healthy upstream. Upstream connect error
Justin
Live Chat is down unable to access
Amanda
Not loading at all. Our customer UI still has access to the chat widget but we can't respond to them
NuStep
Live Chat is “not loading for my subscription”.
Kacey
The platform is not working.
Stefhany
There is no chat widget on the websites, no traffic on livechat, and errors "Failed to fetch" and "Your subscription could not be loaded. Please try again or let us know".
Felipe
Not able to access the chat option.
Garry
live chat not working on windows, stuck on loading screen
Maria
LiveChat is not connecting, can't click on support, link is broken
Hilal
Server not connecting to the App, both windows and Android
Aldrin
I cannot access my account in LiveChat. Any ongoing issue on your end?
M
not getting chats. constantly being logged out
Jonathan
Can not open livechat stuck in "bringing together" view, try using different browser still the same
Kayla
Livechat stuck on the "LiveChat Bringing everything together" page. Tried on a different browser than usual and same thing.
Justin
The page is loading very slow and unable to access
Julia
Livechat will not load. It just keeps saying "preparing everything for you"
Merritt
Livechat stuck on the "LiveChat Bringing everything together" page
Bobby
Reconnecting issue even though my internet is okay
Yadu
The Live chat is not working. It's constantly buffering
Dmitrij
Livechat app for agents is not loading
Merritt
Livechat keeps reloading and crashing again and again
Sherwin
It's out - yellow/orange banner with reconnecting on it
AP
Unable to enter livechat, keeps loading. 1/2 day by now
Jenny
team cannot access live chat
Chris
cannot access livechat app
Kayla
Chat is not showing on page for customers to use. Chat is also not loading at all. After login, it stays on "Bringing everything together". Completely down everywhere.
Jonathan
Will not load, shows text and logo but does not launch into the individual app
Deric
LiveChatInc is inaccessible now
Donna
Cannot log into LiveChat. Was working earlier and just quit.
Martina
Live chat is not responding
Luka
Livechat is stuck on loading page
Jackson
The app keep show connecting but not connected after a long time
Gabriela
The Apple Chat features are returning a 500 Server Request error for https://apple-csp.livechatinc.com, a CORS Policy Error and the resource he resource at https://cdn.livechat-static.com/app/img/icon-livechat.svg failed to load
Jenny
Livechat not loading (browser, pc app, mobile app)
andrew
cannot login. website has no widget
Maria
Livechat is just loading
Dallas
LiveChat is not responding. I quit the app, but now it's just loading.
Julie
Live Chat is not loading for any of our agents.
Karsten
Cannot load page where chats are accepted and communicated with
Branislav
LiveChat is not working, stuck on loading screen
Branislav
Agent Application stopped working, in browser also not working
Bethany
won't log in, just shows processing
Igors
application and livechat page online (web version) is loading....
Kevin
We are getting the spinning wheel on our LiveChat with kansasworks.com
usman
mobile app media loading not working and chat archiving issue
Sachin
i cant work on live chat
ALi
I am looking to upgrade the service but its just keep rotating
Shannon
Not able to access livechat
IsDown aggregates scheduled maintenances for LiveChat. Currently, there are 1 more maintenances scheduled.
Scheduled for September 27, 2025 at 07:00 AM BST · until 09:00 AM BST
We will perform platform maintenance affecting both the US and EU regions. During the two-hour maintenance window, some agents' accounts may briefly reconnect; total impact is expected to be under 10 minutes. No customer action is required. We wil...
| Component | Status |
|---|---|
| Chat widget | OK |
| API | OK |
| Agent apps | OK |
| Integrations | OK |
| Support chat on www.livechat.com | OK |
| Subprocessors' service | OK |
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Services commonly monitored together with LiveChat
LiveChat isn't down. You can check LiveChat status and incident details on the top of the page. IsDown continuously monitors LiveChat official status page every few minutes. In the last 24 hours, there were 0 outages reported.
LiveChat is currently operational. You can check LiveChat status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of LiveChat being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the LiveChat official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
LiveChat last outage was on July 31, 2025 with the title "Issues with accessing Agent Application"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor LiveChat and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
A Status Page Aggregator centralizes the status updates from multiple service providers into one dashboard, allowing you to monitor and receive alerts about outages or issues from all your critical services in one place.
The Status Aggregator brings you the convenience of monitoring all your critical services in one place, eliminating the need to check the status on multiple websites. It ensures timely alerts on service disruptions, helping you quickly address issues and minimize operational impacts.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor LiveChat with maximum flexibility
IsDown monitors LiveChat for major outages. A major outage is when LiveChat experiences a critical issue that severely affects one or more services/regions. When LiveChat marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors LiveChat status page for minor outages. A minor outage is when LiveChat experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in LiveChat status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
LiveChat publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors LiveChat and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
LiveChat and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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