LiveChat - outage

A fix has been implemented and we are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover.

We are currently investigating an issue affecting some customers and working to understand the cause. We’ll share another update as soon as we have more information.

We are currently investigating an issue affecting some customers and working to understand the cause. We’ll share another update as soon as we have more information.

Deployment of the fix is complete. We are monitoring the service to ensure full stability.

We are continuing to deploy the fix and will provide an update shortly.

We are implementing additional mitigation measures. Chat sessions may start successfully; however, some messages may be delayed or not delivered.

We are actively working on a fix, and the estimated time to resolution is approximately 20 minutes.

Our team is working closely with Google Cloud Platform (GCP) to resolve the issue. While chats can be started, customers may experience delays or failures when sending messages.

We are continuously monitoring the service to ensure continuity and stability while we await a fix from our cloud provider’s infrastructure, Google Cloud Platform (GCP). Some customers may still experience degraded performance during this time. We remain in close contact with GCP’s engineering teams, and the issue has not yet been resolved on their end.
During this period, customers may experience delays when starting chats or sending messages.

We are continuously monitoring the service to ensure continuity and stability while we await a fix from our service provider. Some customers may still experience degraded performance during this time.

We are continuously monitoring the service to ensure continuity and stability while we are waiting for a fix from our service provider. Some customers may experience minor disruptions during that time. We remain in close contact with the provider’s engineering teams, and the issue has not yet been resolved on their end.

We continue to monitor the situation to ensure stability. While systems are recovering, some customers may still experience minor disruptions as we await a permanent fix from our service provider.
While the issue has not yet been fully resolved on their end, we have been actively coordinating with their engineering teams since the incident began and remain in close contact as they progress through mitigation and recovery efforts.

We are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover.

A fix has been implemented and we are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover.

We have identified the cause of the issue affecting some customers and are working on a fix. Access to Archives and Reports may be degraded while we complete the necessary steps.

Brief status update and additional context on the ongoing incident

This incident is related to an issue within our cloud provider’s infrastructure (GCP). We’re actively coordinating with their engineering teams since the beginning of the incident and staying in continuous contact as they work through mitigation and recovery steps. The incident hasn’t been resolved on their end yet.
Minor performance issues persist, but these are limited in scale and do not affect overall availability for customers.

We continue to monitor the situation to ensure everything remains stable.

Services are operational, and we are actively monitoring to maintain stability.

We are seeing improvements in our service availability and are now moving to closely monitor the situation. We will provide further updates when necessary.

We are observing ongoing recovery on the side of Google, and our services are gradually returning to normal availability. We will continue to monitor the situation and provide further updates as needed.

Our team continues to investigate the issue and work toward a resolution. We will provide further updates as soon as they are available.

Work on resolving the issue is ongoing. We will provide another update as soon as we have more information.

We are actively implementing steps to resolve the problem. We will share the next update as soon as possible.

We are still actively working to resolve the issue. We will provide further updates as we make progress.

Our team is actively working to resolve the issue. We will share another update as soon as we have more details.

We have identified the cause of the issue affecting some customers and are working on a fix. Service may still be degraded while we complete the necessary steps. We are working with our Cloud provider to resolve the issue. We’ll share another update as soon as we have more information.

We are currently investigating an issue affecting some customers' ability to access LiveChat and working to understand the cause. We detected an issue with our cloud provider. We’ll share another update as soon as we have more information.

We are currently investigating an issue affecting some customers' ability to access LiveChat and working to understand the cause. We’ll share another update as soon as we have more information.