Outage in LiveChat
Issues with opening files
Resolved Minor
July 28, 2026 - Started 10 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
LiveChat experienced a minor incident lasting approximately 25.6 hours in which some customers were unable to open files. The issue was traced to a third-party external provider, with LiveChat working alongside them to investigate and restore normal service. No explicit resolution update was provided within the incident timeline.
We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution.
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Latest Updates ( sorted recent to last )
INVESTIGATING
9 days ago - at 07/28/2026 01:49PM
We are continuing to work with the third-party provider to resolve the issue. At this stage, we are awaiting further information from them as part of their review process.
We will provide our next update as soon as we have additional information to share or there is a significant change to the situation. Thank you for your patience.
INVESTIGATING
10 days ago - at 07/28/2026 11:54AM
We are investigating an issue affecting some customers. The problem may be related to an external provider, and we are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
IDENTIFIED
10 days ago - at 07/28/2026 11:30AM
We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution.
IDENTIFIED
10 days ago - at 07/28/2026 11:27AM
We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution.
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