Outage in LiveChat
Messages sent in the chat widget may be delayed
Resolved Minor
February 10, 2026 - Started 28 days ago
- Lasted about 1 hour
Incident Report
We are currently observing delays when sending messages via the chat widget. Our team is investigating the issue and working on a fix. Updates will be shared as we learn more.
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Latest Updates ( sorted recent to last )
MONITORING
28 days ago - at 02/10/2026 06:06PM
The fix for the chat widget message delays has been implemented. We are monitoring the system to ensure normal functionality is fully restored.
IDENTIFIED
28 days ago - at 02/10/2026 05:51PM
Engineering is still working on the resolution, and we are closely monitoring progress to restore normal functionality as quickly as possible.
IDENTIFIED
28 days ago - at 02/10/2026 05:32PM
We have identified the cause of the delays affecting message delivery in the chat widget. Our team is working on implementing a fix and will provide an update once resolved.
INVESTIGATING
28 days ago - at 02/10/2026 05:21PM
Our team is continuing to investigate the cause of the message delays in the chat widget. We’re actively working toward a resolution and will share further updates shortly.
INVESTIGATING
28 days ago - at 02/10/2026 05:04PM
We are currently observing delays when sending messages via the chat widget. Our team is investigating the issue and working on a fix. Updates will be shared as we learn more.
Latest LiveChat outages
LiveChat - outage - 13 days ago
Messages sent via the chat widget are delayed - 17 days ago
Performance degradation of our services - about 2 months ago
Performance degradation of our services - about 2 months ago
Chat widget not working on Text websites - about 2 months ago
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