Outage in LiveChat
LiveChat - Issues with reports from Export Raw Data
Resolved Minor
May 25, 2026 - Started about 13 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
LiveChat experienced a 48-minute incident where some customers were unable to generate reports in the Export Raw Data section and scheduled reports were not being delivered by email. The team implemented a fix and monitored the system for stability, with some customers potentially experiencing delays in receiving reports while the reporting systems fully recovered.
We are investigating an issue affecting some customers. They are unable to generate reports in the Export raw data section for LiveChat. The scheduled reports may also be not delivered by email.
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Latest Updates ( sorted recent to last )
MONITORING
about 12 hours ago - at 05/25/2026 06:08AM
We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
MONITORING
about 13 hours ago - at 05/25/2026 05:46AM
We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
INVESTIGATING
about 13 hours ago - at 05/25/2026 05:30AM
We are investigating an issue affecting some customers. They are unable to generate reports in the Export raw data section for LiveChat. The scheduled reports may also be not delivered by email.
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