New Relic Status - Is New Relic Down?

New Relic is operational

Updated

New Relic not working for you?

Current New Relic official ongoing incidents

No incidents reported in New Relic's status page

IsDown pulls data from New Relic's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

New Relic issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about New Relic problems

  • R

    Rodrigo

    Errors to load some pages like drop rules

  • B

    Balaji

    Overall UI slow down. Mainly not able to access logs UI.

  • L

    Leo

    AWS : Europe

    api polling stopped on ALL accounts 2 hours ago. slowly resuming in some accounts from 30 mins ago

  • J

    Johanna

    Cannot log into New Relic. Error message: "ERR_SSL_VERSION_OR_CIPHER_MISMATCH" Based in Europe (Sweden)

  • S

    Satya

    Unable to access new relic in browser.

  • S

    Shivam

    Getting This site can’t provide a secure connection one.newrelic.com uses an unsupported protocol. ERR_SSL_VERSION_OR_CIPHER_MISMATCH error

  • J

    Jay

    Unable to login to new relic due to SSL issue

  • K

    KH

    Cannot connect to one.newrelic.com, SSL issue.

  • D

    Dima

    An error occurred during a connection to one.newrelic.com. Cannot communicate securely with peer: no common encryption algorithm(s). Error code: SSL_ERROR_NO_CYPHER_OVERLAP

  • C

    Chris

    Unable to login. Https failure

  • A

    Ali

    This site can’t provide a secure connection one.newrelic.com uses an unsupported protocol. ERR_SSL_VERSION_OR_CIPHER_MISMATCH

  • S

    Stephen

    This site can’t provide a secure connection one.newrelic.com uses an unsupported protocol. ERR_SSL_VERSION_OR_CIPHER_MISMATCH

  • T

    Tim

    When trying to load one.newrelic.com I get the following error message: ERR_SSL_VERSION_OR_CIPHER_MISMATCH

  • P

    Ponraj

    We see the newrelic dashboard showing 0 throughput for our servers even during the servers are up and running. seems like the agent is having issue to push the data.

  • J

    Jay

    Transactions page showing no data

  • S

    Stu

    redirected you too many times message

  • S

    sibu

    Newrelic dashboard site is not loading.

  • B

    Brian

    not working: login dashboards metrics site not loading

  • B

    Balaji

    Browser UI : US

    NewRelic UI like dashboard page, entities page and infrastructure and almost all the components seems to be affected.

  • S

    Scott

    Lots of error messages and it is acting like it doesn't know me but still shows my admin status.

  • R

    Raj

    https://login.newrelic.com/ is not working

  • M

    Michael

    Unable to run log queries in NR UI

  • J

    jenny

    corporate new relic ui is not accessible

  • A

    Alex

    Can't sign in, getting "Page does not exist". Tried on different browsers and computers.

  • Z

    zaid

    full platform user suddenly becomes basic

  • P

    Pepe

    New Relic not loading

  • J

    Jamie

    Will not load

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New Relic outage history

IsDown has tracked 480 incidents since started monitoring New Relic status in April 2020.

  • Apr 16 2025

    17 days ago · lasted about 3 hours

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates. More details

  • Mar 18 2025

    about 2 months ago · lasted about 1 hour

    We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to... More details

  • Mar 18 2025

    about 2 months ago · lasted 2 days

    We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates. More details

  • Apr 2020 ...
    IsDown started monitoring New Relic status

    We've tracked and collected 480 incidents since started monitoring New Relic status

Sign up and check all outage history

Having problems with New Relic? What can you do?

  1. First, stay calm.

    • We know it's stressful when New Relic is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did New Relic already acknowledge the issue? And published a status update? (You can find it in the top of the page or in New Relic status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If New Relic is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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Monitoring 89 New Relic services and regions

7 incidents in 2025

New Relic outages in the last 30 days

Number of Incidents

1 issues

Last incident

17 days ago

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Frequently Asked Questions

Is New Relic down today?

New Relic isn't down. You can check New Relic status and incident details on the top of the page. IsDown continuously monitors New Relic official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current New Relic status?

New Relic is currently operational. You can check New Relic status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a New Relic outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is New Relic slow today?

Currently there's no report of New Relic being slow. Check on the top of the page if there are any reported problems by other users.

How are New Relic outages detected?

IsDown monitors the New Relic official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last New Relic outage?

New Relic last outage was on April 16, 2025 with the title "UI Irregularities and Alert Degradation in US Region"

New Relic not working for you? How do I know if New Relic is down?

  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.

How can I check New Relic status and outages?

Why use IsDown to monitor New Relic instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor New Relic and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about New Relic status changes?

IsDown offers an easy way to monitor New Relic with maximum flexibility

Major Outages Notifications

IsDown monitors New Relic for major outages. A major outage is when New Relic experiences a critical issue that severely affects one or more services/regions. When New Relic marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors New Relic status page for minor outages. A minor outage is when New Relic experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in New Relic status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

New Relic publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors New Relic and all their 89 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

New Relic and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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