Outage in New Relic

Next-Gen Entity Platform Issues

Resolved Major

October 28, 2026 - Started 4 days ago - Lasted 12 minutes
Official incident page

Incident Report

Summary AI Generated

**New Relic's Next-Gen Entity Platform (NGEP) experienced a 12-minute outage in the JP region**, preventing some customers from viewing or managing entities. Engineering teams investigated and resolved the issue, restoring full functionality.

We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 10/28/2026 09:42AM

EndImpact triggered

INVESTIGATING 4 days ago - at 10/28/2026 09:35AM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 10/28/2026 09:33AM

Latest New Relic outages

Data Irregularities for US region - about 1 month ago

SRE Agent UI Availability Monitor (EU) query result is > 0.0 for 20 minutes on 'SRE Agent UI Unavailable (EU)' - about 1 month ago

Potential Service Interruption - about 1 month ago

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