Outage in New Relic
Data Irregularities for US region
Resolved MajorIncident Report
Summary AI Generated
New Relic experienced a major 2.6-hour outage in the US region on September 25, 2026, from approximately 19:24 to 22:04 UTC. A subset of US customers experienced delayed data in queries, charts, and dashboards, along with delayed, missing, or suppressed alert notifications across a wide range of services including APM, Infrastructure, Logs, Synthetics, Mobile, and multiple APIs. Services recovered progressively and were fully restored by 22:04 UTC.
We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
Components affected
New Relic APM : US New Relic APM Agent : US New Relic Browser : US New Relic Browser Agent : US New Relic Infrastructure : US New Relic Event API : US New Relic Logs : US New Relic Incident Intelligence API : US New Relic Mobile : US New Relic Infrastructure Agent : US New Relic NRQL : US New Relic Log API : US New Relic Serverless : US New Relic Metric API : US New Relic Synthetics : US New Relic Mobile Agent : US New Relic OTLP API : US New Relic Trace API : US New Relic Synthetics : USTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/25/2026 10:33PM
Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
IDENTIFIED
1 day ago - at 09/25/2026 10:18PM
At this time, we are seeing increased recovery of impacted services related to delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data in the US region.
IDENTIFIED
1 day ago - at 09/25/2026 09:27PM
We continue seeing recovery for impacted services as we work to resolve this service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Alerts are no longer suppressed.
INVESTIGATING
1 day ago - at 09/25/2026 08:39PM
We are seeing recovery from some impacted services as we continue investigating a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
INVESTIGATING
1 day ago - at 09/25/2026 08:15PM
We are continuing to investigate a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
INVESTIGATING
1 day ago - at 09/25/2026 07:57PM
We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
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Potential Service Interruption - 2 days ago
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