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Outage in New Relic

Synthetics Ping Monitor Processing Delays in Multiple Regions

Resolved Major
November 02, 2026 - Started about 2 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

New Relic experienced processing delays affecting Synthetic ping monitors across six regions (ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3) for approximately 1.8 hours, resulting in dropped or delayed ping monitor executions and reduced throughput; scripted and browser monitor types were unaffected. Engineers investigated and resolved the issue by normalizing queue processing across all affected regions. Throughput returned to baseline and systems were confirmed stable at resolution.

We are currently investigating processing delays affecting Synthetic ping monitors across several regions (ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3). As a result, users may experience dropped or delayed ping monitor execution and an overall decrease in Synthetic throughput in these specific locations. Other synthetic monitor types (scripted, browser) remain unaffected at this time. We will provide an update as soon as more details become available.

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Latest Updates ( sorted recent to last )
RESOLVED 34 minutes ago - at 11/02/2026 04:17AM

Queue processing for Synthetic ping monitors has normalized across all affected locations, and throughput metrics have returned to baseline. Systems remain stable and the service is operating normally.

MONITORING about 1 hour ago - at 11/02/2026 04:02AM

Synthetic ping monitor processing has normalized and throughput has returned to baseline levels across all affected regions (ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3). Our teams are actively monitoring the environment to verify sustained stability. We will provide another update once performance remains consistent.

INVESTIGATING about 1 hour ago - at 11/02/2026 03:27AM

Our engineering teams continue to actively investigate the processing delays affecting Synthetic ping monitors in ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3.

INVESTIGATING about 2 hours ago - at 11/02/2026 02:32AM

We are currently investigating processing delays affecting Synthetic ping monitors across several regions (ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3).

As a result, users may experience dropped or delayed ping monitor execution and an overall decrease in Synthetic throughput in these specific locations. Other synthetic monitor types (scripted, browser) remain unaffected at this time.

We will provide an update as soon as more details become available.

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