Kustomer status. Is Kustomer down right now?
Kustomer status updated
What is Kustomer status right now?
Kustomer is working normally
IsDown last checked Kustomer status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Mar 2021
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177 incidents caught
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57 components tracked in real-time
Kustomer service health over the last 24 hours
This chart shows the number of user-reported issues for Kustomer service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Kustomer Outage Map
See where users report Kustomer is down. The map shows recent Kustomer outages from around the world.
Kustomer Outage Map
Related services
Monitor Kustomer status and outages
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Downtime health for the last 90 days
In the last 90 days, Kustomer had 6 incidents with a median duration of 1 hour 52 minutes.
6
Incidents
0
Major Outages
6
Minor Incidents
1
hour
Median Resolution
Latest Kustomer outages detected by IsDown
Check Kustomer status history below. IsDown detects when Kustomer is down, tracking both official outages and user-reported issues.
1 day
Jan 27, 2026 at 02:16 PM
about 1 hour
Jan 22, 2026 at 01:44 PM
about 1 hour
Dec 09, 2025 at 10:38 PM
about 2 hours
Dec 02, 2025 at 05:44 PM
about 17 hours
Oct 20, 2025 at 09:57 PM
about 9 hours
Oct 20, 2025 at 09:36 AM
| Title | Started At | Duration |
|---|---|---|
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Kustomer is aware of an event affecting Satisfaction surveys that may cause surveys to not be sen...
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Jan 27, 2026 at 07:16 PM UTC
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1 day |
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Kustomer is aware of an event affecting Chat and Voice conversations that may cause the conversat...
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Jan 22, 2026 at 06:44 PM UTC
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about 1 hour |
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Kustomer is aware of an event affecting outbound webhook delivery in our Prod2 environment. Custo...
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Dec 10, 2025 at 03:38 AM UTC
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about 1 hour |
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Kustomer is aware of an event reported by one of our third party vendors affecting the observabil...
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Dec 02, 2025 at 10:44 PM UTC
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about 2 hours |
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Kustomer is aware of an event affecting kustomerapp.com email addresses that may cause messages s...
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Nov 13, 2025 at 08:56 PM UTC
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about 7 hours |
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Kustomer is aware of an event affecting our Knowledge Base rendering it inaccessible. [PROD 2]
O...
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Nov 08, 2025 at 07:06 AM UTC
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about 2 hours |
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Kustomer is aware of an event currently impacting tag functionality, which may result in tag sear...
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Nov 05, 2025 at 08:39 AM UTC
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44 minutes |
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Kustomer has identified an event in AI Agent Observability (AIC and AIR) on Prod1 that may preven...
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Oct 21, 2025 at 01:57 AM UTC
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about 17 hours |
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Kustomer has identified the disruption impacting platform services as a result of the significant...
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Oct 20, 2025 at 01:36 PM UTC
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about 9 hours |
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Kustomer has identified the disruption impacting platform services as a result of the significant...
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Oct 20, 2025 at 09:48 AM UTC
|
41 minutes |
Get alerts when Kustomer is down
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Kustomer Components Status
Check if any Kustomer component is down. View the current status of 3 services and regions.
| Component | Status | Details |
|---|---|---|
| Prod1 (US) status | OK | View details |
| Prod2 (EU) status | OK | View details |
| Third Party status | OK | View details |
About Kustomer Status and Outage Monitoring
IsDown has monitored Kustomer continuously since March 2021, tracking this Customer Support & Success for 5 years. Over that time, we've documented 176 outages and incidents, averaging 3.0 per month. When Kustomer goes down, incidents typically resolve within 408 minutes based on historical data.
We monitor Kustomer's official status page across 57 components organized into 3 groups. IsDown interprets Kustomer statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
To check if Kustomer is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Kustomer status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
How IsDown Monitors Kustomer
IsDown checks Kustomer's status page every few minutes, across all 57 components. We combine official status data with user reports to detect when Kustomer is down, often before the vendor announces it.
When Kustomer status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
What you get when monitoring Kustomer with IsDown
Track Kustomer incidents and downtimes by severity
IsDown checks Kustomer official status page for major/minor outages or downtimes. A major outage is when Kustomer experiences a critical issue that severely affects one or more services/regions. A minor incident is when Kustomer experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Kustomer outage, we send you an alert and update your dashboard and status page.
Get alerted as soon as users report problems with Kustomer
Kustomer and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
All the details of Kustomer outages and downtimes
IsDown collects all information from the outages published in Kustomer status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Prepare for upcoming Kustomer maintenance events
Kustomer publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
Only get alerted on the Kustomer outages that impact your business
IsDown monitors Kustomer and all their 57 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Simple & Powerful
How IsDown Works
Get started in minutes. Monitor all your critical services from one place.
Step 01
We monitor official status pages
IsDown checks the status of over 5,450+ services every few minutes. We aggregate official status information and normalize it, plus collect crowdsourced reports for early outage detection.
Step 02
You get notified instantly
When we detect an incident or status change, you receive an alert immediately. Customize notifications by service, component, or severity to avoid alert fatigue.
Step 03
Everything in one dashboard
View all your services in a unified dashboard or public or private status page. Send alerts to Slack, Teams, PagerDuty, Datadog, and 20+ other tools your team already uses.
Get Started Free
No credit card required • 14-day free trial
Kustomer Downdetector vs IsDown
Looking for Kustomer outage alerts like Downdetector? IsDown monitors Kustomer's official status page for verified incident data, not just user reports. Know exactly when Kustomer is down, which components are affected, and when service health is restored. Here's why official Kustomer status monitoring beats crowdsourced detection:
| Features | IsDown | Downdetector |
|---|---|---|
| Official Kustomer status page monitoring. Know when Kustomer is down with real time incident details. | ||
| Monitor 5,450+ services including Kustomer in a single dashboard. | ||
| Instant Kustomer outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Kustomer official status plus user reports for early outage detection. | ||
| Maintenance feed for Kustomer | ||
| Granular alerts filtering by Kustomer components and regions. |
Monitor Kustomer Status with IsDown
14-day free trial • No credit card required
Frequently Asked Questions
Is Kustomer down today?
Kustomer isn't down. You can check Kustomer status and incident details on the top of the page. IsDown continuously monitors Kustomer official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Kustomer status?
Kustomer is currently operational. You can check Kustomer status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Kustomer outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Kustomer down today or just slow?
Currently there's no report of Kustomer being slow. Check on the top of the page if there are any reported problems by other users.
How are Kustomer outages detected?
IsDown monitors the Kustomer official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Kustomer having an outage right now?
Kustomer last outage was on January 27, 2026 with the title "[Satisfaction Surveys] CSATs may not send for voice, email and sms channels - Prod 1"
How to check if Kustomer is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring Kustomer and get alerts in real-time when Kustomer has outages.
Why use IsDown to monitor Kustomer instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Kustomer and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring Kustomer?
IsDown and DownDetector help users determine if Kustomer is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Kustomer's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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