Is Kustomer Down? What is the current status?

Kustomer status is operational
Updated from Kustomer official status page
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Kustomer issues reported in the last 24 hours

Latest comments about Kustomer problems

  • L
    3 days ago

    Lauren Kustomer is unable to send emails to customers

Latest Kustomer status updates

Core Systems - Latency Affecting On Customer And Conversation Timelines

Minor Resolved

July 22, 2024 · lasted 18 minutes

Kustomer has identified of an event affecting platform system that may cause customer and conversation timelines within the platform to experience trouble loading. Our team has implemented an upda...

Reported Third Party Event - Twilio

Minor Resolved

July 17, 2024 · lasted about 5 hours

Kustomer is aware of an event reported by third party vendor Twilio affecting Twilio SMS within the platform. Our team will continue to monitor the status with Twilio. To follow along a link to the...

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Kustomer outages in the last 30 days

Number of Incidents

4 issues

Last incident

3 days ago

Check Kustomer components, services, or regions current status in real-time

Start monitoring all your vendors in 5 minutes

Monitor all your critical services' status pages from one dashboard. Receive vendor outages in Slack, PagerDuty, Datadog, and more.

  • +3150 services available
  • Real-time alerts
  • Internal status page
  • Normalized status updates

Stay informed about Kustomer status changes

IsDown offers an easy way to monitor Kustomer with maximum flexibility

Major Outages Notifications

IsDown monitors Kustomer for major outages. A major outage is when Kustomer experiences a critical issue that severely affects one or more services/regions. When Kustomer marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Kustomer status page for minor outages. A minor outage is when Kustomer experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Kustomer status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Kustomer publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Kustomer and all their 57 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Kustomer and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Kustomer down today?

Kustomer is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Kustomer status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Kustomer outages, issues and problems' at the top of the page.

When was the last Kustomer outage?

Kustomer last outage was on July 22, 2024 with the title "Core Systems - Latency Affecting On Customer And Conversation Timelines"

Kustomer not working for you? How do I know if Kustomer is down?
How can I check Kustomer status and outages?
Why use IsDown to monitor Kustomer instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Kustomer and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled. Check more details in here.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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