Is Kustomer Down? Check current status

Check if Kustomer is down, official outages, user-reported issues, and outages map.

Current Kustomer status

Kustomer is working normally

Updated from Kustomer official status page

Kustomer not working for you?

Kustomer service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Kustomer Outage Map

View Kustomer Reports Map

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  • Track outages in real-time
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Kustomer recent outages and downtime history

IsDown has tracked 169 incidents since started monitoring Kustomer status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Kustomer outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
09:57 PM EDT
Minor
[AIR and AIC] AI Agent Observability Is Not Ingesting (PROD1)
Kustomer has identified an event in AI Agent Observability (AIC and AIR) on Prod1 that may preven...
about 17 hours
Oct 20, 2025
09:36 AM EDT
Minor
[PLATFORM] AWS Outage Causing Service Disruption, Latency, and Potential Login issues [Prod 1]
Kustomer has identified the disruption impacting platform services as a result of the significant...
about 9 hours
Oct 20, 2025
05:48 AM EDT
Minor
[PLATFORM] Service Disruption in All Production Environments
Kustomer has identified the disruption impacting platform services as a result of the significant...
41 minutes
Oct 16, 2025
10:42 AM EDT
Minor
[FACEBOOK] Inbound Facebook Messenger Messages Not Being Created (PROD1)
Kustomer is currently aware of an event affecting inbound messaging on Facebook Messenger that ma...
about 4 hours
Oct 08, 2025
10:09 AM EDT
Minor
[WORKFLOWS + ROUTING] Delays in processing Prod 2
Kustomer is aware of an event affecting workflows and routing that may cause platform delays. Ou...
about 1 hour
Sep 12, 2025
09:11 PM EDT
Minor
[Facebook/Instagram] Users Unable to View Data After Login
Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Page...
about 22 hours
Sep 12, 2025
05:50 PM EDT
Minor
[Facebook/Instagram] Users Unable to View Data After Login
Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Page...
about 2 hours
Sep 05, 2025
06:31 PM EDT
Minor
AI Agent messages via WhatsApp and SMS are delayed - Prod 1 and 2
Kustomer is aware of an event affecting AI Agent messages via WhatsApp and SMS that may cause out...
about 5 hours
Aug 29, 2025
01:46 PM EDT
Minor
[PLATFORM] [403 ERROR] [PROD 1 & 2]
Kustomer is aware of an event affecting access to the that may cause access issue to the platform...
8 minutes
Aug 14, 2025
01:32 PM EDT
Minor
Reported Third Party Event - Facebook
Kustomer is aware of an event reported by one of our third party vendors affecting all pods that ...
about 1 hour
Sign up to check more outage history

Be the first to know when Kustomer goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Start Free Trial

User comments about Kustomer status

See what users are saying about Kustomer issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Babak - Kustomer SAML login doesn't work.

  • Ashley - It won't let me select the team to log online .

  • Mary - Stuck in white screen with loading icon only.

  • Jess - I can't press the send button.

  • Lauren - Kustomer is unable to send emails to customers.

Kustomer components or services current status

Component Status Details
Prod1 (US) status OK View details
Prod2 (EU) status OK View details
Third Party status OK View details

Users who monitor Kustomer status also monitor these services

Users are monitoring tens of services with IsDown. Here are some that are monitored together with Kustomer. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

AWS

AWS

OK
Google Workspace

Google Workspace

OK
Bitbucket

Bitbucket

OK
Stripe

Stripe

OK
Zoom

Zoom

MINOR
Slack

Slack

OK
NetSuite

NetSuite

OK
Okta

Okta

OK
Mixpanel

Mixpanel

OK
OpenAI

OpenAI

OK
Google Cloud

Google Cloud

OK
Microsoft 365

Microsoft 365

OK
Confluence

Confluence

OK
Zendesk

Zendesk

OK
Circle CI

Circle CI

OK
View all services Start Monitoring Your Dependencies

Customer service platform that integrates multiple communication channels like Facebook, WhatsApp, SMS, and Twitter, and offers analytics, notifications, event logs, and API support.

Monitoring Kustomer since March 2021

Tracking 57 Kustomer services and regions

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Check their status page.

30 incidents in 2025

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How to monitor the status of Kustomer and all your dependencies?

IsDown is a status page aggregator that monitors if Kustomer and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Kustomer, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Kustomer?

IsDown monitors Kustomer health in almost real-time

Every few minutes we go to the status page of Kustomer (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Kustomer's 57 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Kustomer, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Kustomer and other services.

One status page to monitor all your external dependencies

What you get when monitoring Kustomer with IsDown

Track Kustomer incidents and downtimes by severity

IsDown checks Kustomer official status page for major/minor outages or downtimes. A major outage is when Kustomer experiences a critical issue that severely affects one or more services/regions. A minor incident is when Kustomer experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Kustomer outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Kustomer

Kustomer and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Kustomer outages and downtimes

IsDown collects all information from the outages published in Kustomer status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Kustomer maintenance events

Kustomer publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Kustomer outages that impact your business

IsDown monitors Kustomer and all their 57 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Kustomer but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Kustomer and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

Start Monitoring for Free
Monitor Kustomer and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Kustomer or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Kustomer and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with Kustomer or other services

Send outage information from Kustomer and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Kustomer and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

Start Monitoring for Free
Send outage information from Kustomer and other services to your tools

Share Kustomer status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Kustomer down?'

Start Monitoring for Free
Share Kustomer status in your status page

Kustomer Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Kustomer outages, IsDown monitors Kustomer's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Kustomer status page monitoring with real-time incident details.
Monitor 4,522+ services including Kustomer in a single dashboard.
Instant Kustomer outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Kustomer official status and user-reported issues.
Maintenance feed for Kustomer
Granular alerts filtering by Kustomer components and regions.
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Frequently Asked Questions

Is Kustomer down today?

Kustomer isn't down. You can check Kustomer status and incident details on the top of the page. IsDown continuously monitors Kustomer official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Kustomer status?

Kustomer is currently operational. You can check Kustomer status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Kustomer outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Kustomer down today or just slow?

Currently there's no report of Kustomer being slow. Check on the top of the page if there are any reported problems by other users.

How are Kustomer outages detected?

IsDown monitors the Kustomer official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Kustomer having an outage right now?

Kustomer last outage was on October 20, 2025 with the title "[AIR and AIC] AI Agent Observability Is Not Ingesting (PROD1)"

How to check if Kustomer is down?

Why use IsDown to monitor Kustomer instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Kustomer and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Kustomer?

IsDown and DownDetector help users determine if Kustomer is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Kustomer's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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