Outage in Kustomer
[TAGS] Issue with Searching and Using Tags [ALL PRODS]
Resolved MinorIncident Report
Kustomer is aware of an event currently impacting tag functionality, which may result in tag search and usage not working as expected. This issue is limited to tags and where they are used.
Our Engineering team is actively investigating the issue to determine the underlying cause and implement a resolution. We’ll provide an update within the next 30 minutes.
We sincerely apologize for the disruption and appreciate your patience and understanding. For any additional questions or updates, please don’t hesitate to contact Kustomer Support at support@kustomer.com.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 11/05/2025 09:19AM
Kustomer has resolved an event affecting tag functionality and tag search, which caused tag usage and tag search to not work as expected. This issue was limited to tags and not any other Search functionality.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer Support at support@kustomer.com if you have any additional questions or concerns.
IDENTIFIED
2 months ago - at 11/05/2025 09:12AM
Kustomer has identified an event currently impacting tag functionality, which may result in tag search and usage not working as expected. This issue is limited to tags and areas where they are used.
Our Engineering team has identified the cause and is implementing mitigations to restore full functionality. We’ll continue to provide updates every 30 minutes until the issue is fully resolved.
For any additional questions or updates, please don’t hesitate to contact Kustomer Support at support@kustomer.com.
IDENTIFIED
2 months ago - at 11/05/2025 09:12AM
Kustomer has identified an event currently impacting tag functionality, which may result in tag search and usage not working as expected. This issue is limited to tags and areas where they are used.
Our Engineering team has identified the cause and is implementing mitigations to restore full functionality. We’ll continue to provide updates every 30 minutes until the issue is fully resolved.
For any additional questions or updates, please don’t hesitate to contact Kustomer Support at support@kustomer.com.
INVESTIGATING
2 months ago - at 11/05/2025 08:39AM
Kustomer is aware of an event currently impacting tag functionality, which may result in tag search and usage not working as expected. This issue is limited to tags and where they are used.
Our Engineering team is actively investigating the issue to determine the underlying cause and implement a resolution. We’ll provide an update within the next 30 minutes.
We sincerely apologize for the disruption and appreciate your patience and understanding. For any additional questions or updates, please don’t hesitate to contact Kustomer Support at support@kustomer.com.
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