Outage in Kustomer
[Knowledge Base] [Custom Domains returning 500 error] [POD(s) AFFECTED]
Resolved MinorIncident Report
Summary AI Generated
Kustomer experienced a 33-minute incident where Knowledge Bases and forms were displaying 500 error codes, preventing users from accessing these pages. The issue was resolved by performing a rollback in the affected area, restoring full functionality to all impacted services.
Kustomer is aware of an event affecting Knowledge bases and forms that may be displaying a 500 error code and preventing access to these urls.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via kustomer.com for any further questions or updates.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 04/14/2026 03:01PM
Kustomer has resolved an event affecting Knowledge Bases and forms that caused a 500 error and preventing access to these pages. To resolve this issue, our team has performed a roll back in this area.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer Support via kustomer.com if you have additional questions or concerns.
INVESTIGATING
16 days ago - at 04/14/2026 02:44PM
Kustomer is aware of an event affecting Knowledge bases and forms that may be displaying a 500 error code and preventing access to these urls.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via kustomer.com for any further questions or updates.
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