Outage in Kustomer
[Channels] [Platform Latency] [Prods 1 and 2]
Resolved MinorIncident Report
Summary AI Generated
Kustomer experienced a platform latency issue affecting Chat and Email channels that caused delayed message delivery and slower conversation load times. The incident lasted 1.4 hours and was classified as minor severity. The team identified and resolved the root cause, with all affected areas fully restored after a monitoring period.
Kustomer is aware of an event affecting Chat and other channels that may cause delayed message delivery and slower conversation load times.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes and please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Components affected
Kustomer Channel - Chat Kustomer Channel - Chat Kustomer Channel - Email Kustomer Channel - EmailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/09/2026 03:18PM
Kustomer has resolved an event affecting Chat and other channels that caused delayed message delivery and slower conversation load times.
After careful monitoring, our team has determined that all affected areas are now fully restored.
Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
MONITORING
1 day ago - at 06/09/2026 02:11PM
Kustomer has identified the cause of the event affecting Chat and other channels that resulted in delayed message delivery and slower conversation load times. The situation has stabilized and our team is continuing to monitor to ensure full resolution. Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
INVESTIGATING
1 day ago - at 06/09/2026 02:00PM
Kustomer is aware of an event affecting Chat and other channels that may cause delayed message delivery and slower conversation load times.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes and please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Latest Kustomer outages
Chats, Emails, Routing latency PROD 1 - 9 days ago
WhatsApp messages failing Prods 1 + 2 - 15 days ago
Chat - Messages Failing & Assistant Issues - Prod-1 - 28 days ago
[Gmail]Email Connectivity & Send/Receive Issues - Prod 1 & Prod 2 - about 1 month ago
[DRAFTS] Internal API Errors (Prod1) - about 2 months ago
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