Outage in Kustomer
Issues with Text Editor with typing, pasting, & adding shortcuts PROD1, PROD2, and PROD4
Resolved MinorIncident Report
Summary AI Generated
Kustomer's web client text editor experienced issues with typing, pasting, and adding content such as Shortcuts, lasting approximately 1.6 hours. The incident was resolved by rolling back to a previous version, with a browser refresh required to fully clear the issue for affected users. All impacted areas were confirmed fully restored following the rollback.
Kustomer is aware of an event affecting text editor that may cause issues when typing and adding content such as Shortcuts.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via support@kustomer.com for any further questions or updates.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 07/30/2026 07:15PM
Kustomer has resolved an event affecting text editor that may cause issues when typing and adding content such as Shortcuts. To resolve this issue, our team has rolled back to a previous version.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
15 days ago - at 07/30/2026 06:15PM
Kustomer has implemented an update to address an event affecting text editor that may cause issues when typing and adding content such as Shortcuts. Refreshing your browser will fully resolve the issue.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
INVESTIGATING
16 days ago - at 07/30/2026 05:43PM
Kustomer is aware of an event affecting text editor that may cause issues when typing and adding content such as Shortcuts.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via support@kustomer.com for any further questions or updates.
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