Outage in Kustomer
kustomer.help Default Domain – Visibility Issue – ALL PRODs
Resolved MinorIncident Report
Summary AI Generated
A visibility issue affected Kustomer's default kustomer.help domain, impacting Help Center URLs and CSAT surveys across all production environments. Custom client domains were not affected. The incident lasted approximately 19 minutes before Kustomer's team fully restored all affected areas.
Kustomer is aware of an event affecting links and content utilising the default kustomer.help domain (not custom client domains) — including Help Center URLs and CSAT surveys — that may cause visibility issues.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 09/08/2026 01:39PM
Kustomer has resolved an event affecting links and content utilising the default kustomer.help domain (not custom client domains) that caused visibility issues.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
INVESTIGATING
17 days ago - at 09/08/2026 01:24PM
We are continuing to investigate this issue.
INVESTIGATING
17 days ago - at 09/08/2026 01:23PM
Kustomer is aware of an event affecting links and content utilising the default kustomer.help domain (not custom client domains) — including Help Center URLs and CSAT surveys — that may cause visibility issues.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
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