Outage in Kustomer
[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS
Resolved MinorIncident Report
Summary AI Generated
Kustomer Voice experienced a 31-minute outage across all production environments that prevented users from making outbound calls. The issue was traced to a recent update, which was rolled back to restore functionality. All affected systems were fully restored after agents refreshed their Kustomer instances.
Kustomer has identified an event affecting Kustomer Voice across all PRODS that may cause issues when attempting to make outbound calls.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 09/09/2026 07:52PM
Kustomer has resolved an event affecting Kustomer Voice across all PRODs. To resolve this issue, our team has rolled back an update.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
16 days ago - at 09/09/2026 07:45PM
Kustomer has implemented an update to address an event affecting Kustomer Voice across all PRODs.
Our team is currently monitoring this update to ensure the issue is fully resolved. In order to fully resolve the issue on your end please have all agents refresh their Kustomer Instance.
INVESTIGATING
16 days ago - at 09/09/2026 07:25PM
Kustomer has identified an event affecting Kustomer Voice across all PRODS that may cause issues when attempting to make outbound calls.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes.
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