Outage in Kustomer
Platform Events Service Disruption (PROD1)
Minor
July 25, 2026 - Started about 3 hours ago
Official incident page
Official incident page
Incident Report
Kustomer has identified an event affecting platform events in PROD1 orgs that may cause delays on event-based data.
Our team is currently working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Components affected
Kustomer API Kustomer Channel - Chat Kustomer Channel - Email Kustomer Events / Audit Log Kustomer WorkflowTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 2 hours ago - at 07/26/2026 02:34AM
Kustomer has implemented an update to address an event affecting platform events in PROD1 orgs that caused delays on event-based data.
Our team is currently monitoring this update to ensure the issue is fully resolved.
Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
IDENTIFIED
about 2 hours ago - at 07/26/2026 02:03AM
Kustomer continues to work on the issue affecting platform events in PROD1 orgs that may cause delays on event-based data.
Our team is actively working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
IDENTIFIED
about 3 hours ago - at 07/26/2026 01:16AM
Kustomer has identified an event affecting platform events in PROD1 orgs that may cause delays on event-based data.
Our team is currently actively working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
IDENTIFIED
about 3 hours ago - at 07/26/2026 01:13AM
Kustomer has identified an event affecting platform events in PROD1 orgs that may cause delays on event-based data.
Our team is currently working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Latest Kustomer outages
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Chats, Emails, Routing latency PROD 1 - about 2 months ago
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