Outage in Kustomer
Platform Events Service Disruption (PROD1)
Resolved MinorIncident Report
Summary AI Generated
Kustomer's PROD1 environment experienced a platform events disruption lasting approximately 3.4 hours, causing delays in event-based data across the API, Chat and Email channels, Events/Audit Log, and Workflows. A fix was implemented and monitored before the incident was fully resolved.
Kustomer has identified an event affecting platform events in PROD1 orgs that may cause delays on event-based data.
Our team is currently working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Components affected
Kustomer API Kustomer Channel - Chat Kustomer Channel - Email Kustomer Events / Audit Log Kustomer WorkflowTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 07/26/2026 04:34AM
Kustomer has resolved an event affecting platform events in PROD1 orgs that caused delays on event-based data.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
20 days ago - at 07/26/2026 02:34AM
Kustomer has implemented an update to address an event affecting platform events in PROD1 orgs that caused delays on event-based data.
Our team is currently monitoring this update to ensure the issue is fully resolved.
Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
IDENTIFIED
20 days ago - at 07/26/2026 02:03AM
Kustomer continues to work on the issue affecting platform events in PROD1 orgs that may cause delays on event-based data.
Our team is actively working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
IDENTIFIED
20 days ago - at 07/26/2026 01:16AM
Kustomer has identified an event affecting platform events in PROD1 orgs that may cause delays on event-based data.
Our team is currently actively working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
IDENTIFIED
20 days ago - at 07/26/2026 01:13AM
Kustomer has identified an event affecting platform events in PROD1 orgs that may cause delays on event-based data.
Our team is currently working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
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