Outage in Kustomer
Reported Third Party Event - [PubNub]
Resolved MinorIncident Report
Summary AI Generated
A PubNub third-party incident lasting approximately 28 minutes affected real-time messaging for Kustomer organizations in Prod1, with potential delays or failures in chat messages, agent notifications, and live updates. PubNub mitigated the issue on their end, and Kustomer confirmed no messages were missed and no customer impact occurred. All affected components, including Chat, Web Client, Notifications, and Tracking, were fully restored.
Kustomer is aware of an event reported by one of our third party vendors (PubNub) affecting real-time messaging for orgs in Prod1 that may cause chat messages, agent notifications, and live updates to be delayed or not appear in real time within the platform.
Our team is actively monitoring the incident, and working with the vendor where possible to resolve the issue.
You can also follow PubNub's status here: https://status.pubnub.com/incidents/cz6q37z3s1d5.
Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Components affected
Kustomer Channel - Chat Kustomer Web Client Kustomer PubNub Kustomer Notifications Kustomer TrackingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 08/25/2026 02:17PM
The PubNub-related event previously reported affecting real-time messaging for orgs in Prod1 has been resolved. PubNub has confirmed the issue has been mitigated on their end - no messages were missed and no customer impact occurred during the event.
All affected areas remain fully operational. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
11 days ago - at 08/25/2026 01:51PM
Kustomer is aware of an event reported by one of our third party vendors (PubNub) affecting real-time messaging for orgs in Prod1 that may cause chat messages, agent notifications, and live updates to be delayed or not appear in real time within the platform.
Our team is actively monitoring the incident, and working with the vendor where possible to resolve the issue.
You can also follow PubNub's status here: https://status.pubnub.com/incidents/cz6q37z3s1d5.
Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
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