Outage in Kustomer
MessageBird - unable to send outbound replies PROD 1
Resolved MinorIncident Report
Summary AI Generated
A minor incident lasting approximately 1.2 hours prevented users from sending outbound messages through the MessageBird integration on Kustomer's PROD 1 environment, affecting the Chat channel. The root cause was identified and a fix was deployed, followed by a monitoring period to confirm full recovery. Service was successfully restored and verified by 7:30 PM ET on June 25, 2026.
Kustomer is aware of an event affecting PROD 1 that may affect the ability to send outbound messages for MessageBird.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Components affected
Kustomer Channel - ChatTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/25/2026 11:30PM
Kustomer has resolved the issue affecting PROD 1 that impacted the ability to send outbound messages through MessageBird.
Our team has verified that the fix has been successfully deployed and service has been restored. If you continue to experience issues sending outbound MessageBird messages, please contact Kustomer Support at support@kustomer.com
We apologize for the disruption and appreciate your patience while we worked to resolve the issue.
MONITORING
about 1 month ago - at 06/25/2026 11:06PM
Kustomer has identified and implemented a fix for the issue affecting PROD 1 that impacted the ability to send outbound messages through MessageBird.
Our team is actively monitoring the platform to ensure the fix remains effective and that service has fully recovered. If you continue to experience issues sending outbound MessageBird messages, please contact Kustomer Support at support@kustomer.com.
We will provide another update once monitoring is complete or if there are any significant developments.
Thank you for your patience.
IDENTIFIED
about 1 month ago - at 06/25/2026 11:05PM
Kustomer has identified and implemented a fix for the issue affecting PROD 1 that impacted the ability to send outbound messages through MessageBird.
Our team is actively monitoring the platform to ensure the fix remains effective and that service has fully recovered. If you continue to experience issues sending outbound MessageBird messages, please contact Kustomer Support at support@kustomer.com.
We will provide another update once monitoring is complete or if there are any significant developments.
Thank you for your patience.
IDENTIFIED
about 1 month ago - at 06/25/2026 10:49PM
Kustomer has identified the cause affecting PROD 1 that is impacting the ability to send outbound messages through MessageBird.
Please expect another update within the next 30 minutes, as we reach a resolution. If you have any additional questions or concerns, please reply to this conversation or contact Kustomer Support at support@kustomer.com.
Thank you for your patience while we work to resolve this issue.
INVESTIGATING
about 1 month ago - at 06/25/2026 10:24PM
Kustomer is aware of an event affecting PROD 1 that may affect the ability to send outbound messages for MessageBird.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
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