Outage in Kustomer
[Gmail]Email Connectivity & Send/Receive Issues - Prod 1 & Prod 2
Resolved MinorIncident Report
Summary AI Generated
Kustomer experienced a 41-minute incident affecting Gmail connectivity and email send/receive functionality across Prod 1 and Prod 2 environments. The issue prevented emails from routing into the Kustomer platform and impacted users' ability to send messages on conversations. The team identified the root cause, deployed a fix, and fully restored all affected email channel functionality.
Kustomer is aware of an event affecting Gmail Connectivity and Send & Receive that may cause emails to not route into your Kustomer Platform and impact your ability to send messages on conversations.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 05/01/2026 02:17PM
Kustomer has resolved an event affecting Gmail Connectivity and Send & Receive functionality in Prod 1 and Prod 2.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
about 2 hours ago - at 05/01/2026 02:02PM
Kustomer has released a fix for the event affecting Gmail Connectivity and Send & Receive functionality that was causing emails to not forward as expected into your Kustomer Platform and impacted sending functionality on conversations.
Our team is currently monitoring the released fix to ensure the issue is resolved. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.
IDENTIFIED
about 2 hours ago - at 05/01/2026 01:39PM
Kustomer is aware of an event affecting Gmail Connectivity and Send & Receive that may cause emails to not route into your Kustomer Platform and impact your ability to send messages on conversations.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.
IDENTIFIED
about 3 hours ago - at 05/01/2026 01:39PM
Kustomer is aware of an event affecting Gmail Connectivity and Send & Receive that may cause emails to not route into your Kustomer Platform and impact your ability to send messages on conversations.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat for any further questions or updates.
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