Outage in Kustomer
[DRAFTS] Internal API Errors (Prod1)
Resolved MinorIncident Report
Summary AI Generated
Kustomer experienced internal API errors and latency issues on their Prod1 environment that affected chat and email channels for 1.8 hours. The incident was resolved by releasing a software update after careful monitoring to ensure full restoration of all affected services.
Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/24/2026 09:47PM
Kustomer has resolved an event affecting Prod1 that caused API errors and latency. To resolve this issue, our team has released an update.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
5 days ago - at 04/24/2026 09:31PM
Kustomer has implemented an update to address an event affecting Prod1 that caused internal API errors and latency.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
5 days ago - at 04/24/2026 09:02PM
Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
5 days ago - at 04/24/2026 08:32PM
Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
5 days ago - at 04/24/2026 08:03PM
Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Latest Kustomer outages
[AIC/AIR] AIC/AIR May Not Respond - Prod 1 - about 1 month ago
[Voice] [Trouble accepting Inbound Calls] [PROD 1] - 2 months ago
Reported Third Party Event - OpenAI - 3 months ago
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