[Knowledge Base] Not Accessible [PROD 2]

Kustomer has resolved the event affecting PROD 2 that caused the Knowledge Base to be inaccessible. To resolve this issue, our team has deployed a fix.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

A fix has been deployed and services have been restored. We’re closely monitoring system performance to confirm stability.

We are continuing to investigate the issue and working with our cloud provider to identify the cause in an effort to implement a resolution. You can expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates in the meantime.

Our Engineering team is still actively investigating the issue alongside our cloud provider to identify the underlying cause and implement a resolution. We’ll provide an update within the next 30 minutes.

Kustomer is aware of an event affecting our Knowledge Base rendering it inaccessible. [PROD 2]

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.