Outage in Kustomer

Reported Third Party Event - OpenAI

Resolved Minor

February 12, 2026 - Started 17 days ago - Lasted about 3 hours
Official incident page

Incident Report

Kustomer is aware of an event reported by one of our third party vendors affecting Prod1 that may cause AIC and AIR failures within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. OpenAI's status page for this incident can be found here: https://status.openai.com/incidents/01KH94NGSXNH9H4WBPXB3RFZWX Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

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Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 02/12/2026 06:07PM

OpenAI has confirmed that all services are fully recovered. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

MONITORING 17 days ago - at 02/12/2026 03:11PM

Kustomer is aware of an event reported by one of our third party vendors affecting Prod1 that may cause AIC and AIR failures within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. OpenAI's status page for this incident can be found here: https://status.openai.com/incidents/01KH94NGSXNH9H4WBPXB3RFZWX

Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

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Reported Third Party Event affecting AIC and AIR Observability (PROD 1) - 3 months ago

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