Outage in Kustomer
WhatsApp messages failing Prods 1 + 2
Resolved MinorIncident Report
Summary AI Generated
Kustomer experienced a WhatsApp messaging failure that affected chat channels across production environments 1 and 2 for 2.2 hours. The company implemented an update to address the issue and monitored the fix to ensure platform stability. The incident was fully resolved with teams confirming recovery and reaching out to affected organizations for follow-up.
Kustomer has implemented an update to address an event affecting WhatsApp that caused messaging failures.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 05/27/2026 12:21AM
This incident has been resolved. Our teams have confirmed recovery and platform stability following mitigation efforts.
We will be reaching out independently to affected orgs to provide additional context and follow-up as needed. Thank you for your patience while we worked through this issue.
MONITORING
15 days ago - at 05/26/2026 10:14PM
Kustomer has implemented an update to address an event affecting WhatsApp that caused messaging failures.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Latest Kustomer outages
[Channels] [Platform Latency] [Prods 1 and 2] - 1 day ago
Chats, Emails, Routing latency PROD 1 - 9 days ago
Chat - Messages Failing & Assistant Issues - Prod-1 - 28 days ago
[Gmail]Email Connectivity & Send/Receive Issues - Prod 1 & Prod 2 - about 1 month ago
[DRAFTS] Internal API Errors (Prod1) - about 2 months ago
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