January 2026: IsDown Users Saved 9.2 Hours with Early Outage Detection

In January 2026, IsDown's early detection system gave users a cumulative advantage of 9.2 hours across 34 incidents — that's over half a business day of advance warning before vendors officially acknowledged their outages. The largest single detection advantage? A massive 2.2 hours for a SendGrid email delivery issue that left customers in the dark while their emails failed to reach Microsoft inboxes.

Detection Advantage Summary

Metric	Value
Total Early Detections	34
Average Time Advantage	16 minutes
Maximum Time Advantage	2.2 hours
Total Time Saved	9.2 hours
Unconfirmed Incidents	101

Top Early Detections

SendGrid: The 2.2-Hour Email Delivery Crisis

On January 22nd at 19:52 UTC, IsDown users began reporting that their emails weren't reaching Microsoft inbox providers. The issue spread rapidly, with 88 reports from the US, plus additional reports from Colombia and India, painting a picture of a global email delivery crisis. Yet SendGrid's official status page remained green for over two hours. It wasn't until 22:07 UTC — a full 2 hours and 15 minutes later — that SendGrid finally acknowledged the "Increased Microsoft Inbox Provider Blocks" incident. For businesses relying on transactional emails, those 2.2 hours meant lost revenue, undelivered invoices, and frustrated customers wondering why their password reset emails never arrived. This was just one of six incidents SendGrid experienced in January, highlighting the importance of independent monitoring.

McGraw Hill: Students Locked Out During Peak Hours

When McGraw Hill's Assignment and Assessment System went down on January 26th at 02:16 UTC, IsDown users were immediately alerted. The outage generated a staggering 1,110 reports from the US alone, with additional reports from Canada and Japan — clear evidence of a major educational platform failure during critical study hours. McGraw Hill's status page, however, didn't acknowledge the issue until 03:34 UTC, leaving students and educators in limbo for 1 hour and 18 minutes. With four total incidents throughout January, McGraw Hill's reliability issues underscore why educational institutions need independent monitoring to protect their digital learning environments.

Pinecone: Vector Database Downtime Detected Early

Pinecone's "Intermittent unavailability across all environments for some indexes" began affecting users at 15:59 UTC on January 2nd. IsDown's monitoring picked up reports from five countries — the US (42 reports), Spain (3), and single reports from Australia, Canada, and France — showing the global nature of this AI infrastructure outage. Pinecone officially acknowledged the issue 32 minutes later at 16:31 UTC. For companies running production AI workloads, those 32 minutes of advance warning could mean the difference between graceful degradation and complete service failure.

ShipStation: Login Issues During Business Hours

On January 23rd at 17:55 UTC, e-commerce businesses across the US discovered they couldn't access ShipStation. With 56 reports flooding in from US users, it was clear this wasn't an isolated incident. ShipStation's official acknowledgment came 31 minutes later at 18:27 UTC. For online retailers processing time-sensitive orders, this half-hour gap meant scrambling for backup shipping solutions while waiting for official confirmation of what they already knew — the platform was down. This was one of three incidents ShipStation experienced in January.

Bullhorn: Recruitment Platform Access Blocked

Bullhorn's ATS/CRM login failure on January 23rd at 14:06 UTC left recruiters unable to access candidate data and job postings. IsDown users received alerts 20 minutes before Bullhorn's official acknowledgment at 14:27 UTC. With 33 reports from US users and seven total incidents in January, Bullhorn's reliability issues highlight the cascading impact when HR platforms fail — interviews get missed, candidates slip through the cracks, and hiring pipelines stall.

Other Notable Early Detections

• Stan: Store outage detected 20 minutes early (US, CA, GB reports)
• AWS: Ireland region latency issues detected 20 minutes early affecting Container Registry and CodeBuild (GB, IT, US reports)
• Doxy.me: Provider login issues detected 18 minutes early (US reports)
• ZoomInfo: Advanced Search intermittent failures detected 16 minutes early (US, IN, MA reports)
• Bitbucket: EU-West-1 availability issues detected 16 minutes early (GB, US, PT reports)
• Edgenuity: Student and educator login failures detected 15 minutes early (US reports)
• Reddit: Elevated errors detected 14 minutes early (US, CA, DE reports)
• Confluence: Site unreachable for some users detected 12 minutes early (US, AR, FR reports)
• Discord: Message send failures detected 7 minutes early (US, CA, PA reports)
• Microsoft 365: Service access issues detected 2 minutes early (US, CA reports)

Unconfirmed Incidents — The Invisible Outages

Perhaps most concerning are the 101 incidents that IsDown users reported but vendors never officially acknowledged. These "invisible outages" represent a massive blind spot for teams relying solely on vendor status pages. When users report widespread issues but vendors maintain green status pages, who do you trust?

Some notable unconfirmed incidents from January:

• Microsoft 365 Consumer: Outlook.com outage on January 22nd at 19:58 UTC
• Logitech: Logi+ software failure affecting mouse functionality on January 6th
• Yahoo: Service disruption with "Too Many Requests" errors on January 21st
• ServiceTitan: Widespread connection issues and login failures on January 22nd
• Verizon: Phone services stuck in SOS mode across multiple devices on January 14th
• Microsoft 365: PowerApps loading issues across North Europe on January 20th
• AT&T: Service disruption on January 21st
• WellSky: "No healthy upstream" errors preventing access on January 15th
• Paylocity: DNS issues and page loading failures on January 23rd

These unconfirmed incidents reveal a troubling pattern: vendors often don't acknowledge outages that significantly impact users. Whether due to internal thresholds, geographic limitations, or simple oversight, the gap between user experience and official communication is real and measurable.

Bridging the Detection Gap

The data from January 2026 makes it clear: waiting for vendor acknowledgment means operating with outdated information. Those 9.2 hours of cumulative early warning time represent real business value — support tickets that could be proactively addressed, failovers that could be initiated sooner, and customers who could be informed before they experience issues.

With IsDown's Slack integration, teams receive these early warnings directly in their communication channels, turning crowd-sourced intelligence into actionable alerts. The 101 unconfirmed incidents show that even when vendors stay silent, your users are experiencing real problems that need real solutions.

In an era where every minute of downtime costs money and reputation, can you afford to wait for vendors to update their status pages?