[AIR and AIC] AI Agent Observability Is Not Ingesting (PROD1)

Kustomer has resolved an event affecting AI Agent Observability (AIC and AIR) on Prod1 that may prevent new observability traces from ingesting into the platform. To resolve this issue, our team has worked with our cloud provider to address the delays.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Kustomer has worked with our cloud provider to address the delays on AIC and AIR metrics ingestion on Prod1, related to the ongoing AWS OpenSearch Serverless service disruption.

Our Engineering teams are continuing to monitor recovery progress, and we’ll continue to share further updates as new information becomes available.

If you have any questions or concerns, please contact Kustomer Support at support@kustomer.com.

Kustomer continues to work with our cloud provider to address the delays on AIC and AIR metrics ingestion on Prod1, related to the ongoing AWS OpenSearch Serverless service disruption.

Our Engineering teams are monitoring recovery progress. We are experiencing incremental recovery, and we should continue to see recovery as time passes. We’ll continue to share further updates as new information becomes available.

If you have any questions or concerns, please contact Kustomer Support at support@kustomer.com.

Kustomer continues to work with our cloud provider to address the delays on AIC and AIR metrics ingestion on Prod1, related to the ongoing AWS OpenSearch Serverless service disruption.

Our Engineering teams are monitoring recovery progress, and we’ll continue to share further updates as new information becomes available.

If you have any questions or concerns, please contact Kustomer Support at support@kustomer.com.

We’re continuing to work with our cloud provider to resolve the delays affecting AIC and AIR metrics ingestion on Prod1, related to the ongoing AWS OpenSearch Serverless service disruption.

Our Engineering teams are closely monitoring recovery progress and we will continue to share updates as more information becomes available.

If you have any questions or concerns, please contact Kustomer Support at support@kustomer.com.

Kustomer is aware of delays affecting AIC and AIR metrics ingestion on Prod1 due to an ongoing AWS OpenSearch Serverless service disruption. We’re working with our cloud provider toward recovery. We continue to monitor the situation and will share additional updates as more information becomes available. For any questions or concerns, please contact support@kustomer.com.

Kustomer is aware of delays affecting AIC and AIR metrics ingestion on Prod1 due to an ongoing AWS OpenSearch Serverless service disruption. We’re working with our cloud provider toward recovery, which is currently expected within the next two hours. We continue to monitor the situation and will share additional updates as more information becomes available. For any questions or concerns, please contact support@kustomer.com.

Kustomer has observed an issue affecting AI Agent Observability (AIC and AIR) on Prod1, resulting in new observability traces not being ingested into the platform. Existing traces remain accessible.

Our team continues to work toward a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any questions or concerns.

Kustomer has identified an event in AI Agent Observability (AIC and AIR) on Prod1 that may prevent new observability traces from ingesting into the platform. Existing traces remain available.

Our team is working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com for any questions or concerns.