Outage in LiveChat
Chat widget visibility on direct.lc.chat links
Resolved MinorIncident Report
We are investigating an issue where the chat widget might not be visible on direct.lc.chat links
Components affected
LiveChat Chat widget LiveChat API LiveChat Agent apps LiveChat Integrations LiveChat Support chat on www.livechat.com LiveChat Subprocessors' serviceNeed to monitor LiveChat outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 12/08/2025 12:33PM
This incident has been resolved.
MONITORING
about 1 month ago - at 12/08/2025 12:29PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 12/08/2025 12:22PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 12/08/2025 12:15PM
We are investigating an issue where the chat widget might not be visible on direct.lc.chat links
Latest LiveChat outages
Some users might not be able to access the LiveChat app - about 16 hours ago
Agent App | Blank pages issue - about 1 month ago
Attachment links false-positively marked as suspicious - about 2 months ago
Degraded performance of the LiveChat app - about 2 months ago
Issues with accessing Agent Application - 6 months ago
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