Outage in LiveChat
Chat widget visibility on direct.lc.chat links
Resolved MinorIncident Report
We are investigating an issue where the chat widget might not be visible on direct.lc.chat links
Components affected
LiveChat Chat widget LiveChat API LiveChat Agent apps LiveChat Integrations LiveChat Support chat on www.livechat.com LiveChat Subprocessors' serviceNeed to monitor LiveChat outages?
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 12/08/2025 12:33PM
This incident has been resolved.
MONITORING
2 months ago - at 12/08/2025 12:29PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 months ago - at 12/08/2025 12:22PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 months ago - at 12/08/2025 12:15PM
We are investigating an issue where the chat widget might not be visible on direct.lc.chat links
Latest LiveChat outages
Messages sent in the chat widget may be delayed - 2 days ago
Performance degradation of our services - 23 days ago
Performance degradation of our services - 23 days ago
Chat widget not working on Text websites - 23 days ago
Chat widget performance degradation - 23 days ago
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