SumUp status updated
SumUp is working normally
This chart shows the number of user-reported issues for SumUp service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where users report SumUp is down. The map shows recent SumUp outages from around the world.
SumUp Outage MapSee what users report when SumUp is down and how SumUp outages affect them.
Lucy - I have sent several test messages via the Contact Us form on my shop website, but they are not being received at my end (I am the shop owner). I reported it via the support chat and they couldn't fix it either. Just wondered if anyone else was having a similar issue. Order confirmations are worki....
In the last 90 days, SumUp had 9 incidents (1 major outage and 8 minor incidents) with a median duration of 1 hour 16 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Full incident reports for recent SumUp outages, including timelines, affected components, and resolution details.
| Title | Started At | Duration |
|---|---|---|
|
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp s...
|
Feb 26, 2026 at 05:53 AM UTC
|
about 4 hours |
|
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp s...
|
Feb 14, 2026 at 12:50 PM UTC
|
1 day |
|
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp s...
|
Feb 10, 2026 at 08:25 AM UTC
|
9 minutes |
|
An issue has been identified, we’re looking into it
We are investigating an issue with sending S...
|
Feb 05, 2026 at 04:12 PM UTC
|
about 1 hour |
|
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp s...
|
Dec 18, 2025 at 01:10 PM UTC
|
36 minutes |
|
An issue has been identified with Sales History, Reports, Receipts, and Fiscalization. We’re look...
|
Dec 08, 2025 at 12:09 PM UTC
|
35 minutes |
|
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp s...
|
Dec 06, 2025 at 01:30 PM UTC
|
about 4 hours |
|
We have ongoing Cloudflare related incident.
The incident is global and not related to SumUp inte...
|
Dec 05, 2025 at 09:02 AM UTC
|
about 1 hour |
|
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp s...
|
Dec 02, 2025 at 01:54 PM UTC
|
14 minutes |
|
We have identified an issue in Sales History, Receipts, Refunds, and we’re looking into it. Curre...
|
Nov 24, 2025 at 11:52 AM UTC
|
about 1 hour |
Check if any SumUp component is down. View the current status of 3 services and regions.
| Component | Status | Details |
|---|---|---|
| Logins status | OK | View details |
| Marketing Website status | OK | View details |
| Payments status | OK | View details |
SumUp isn't down. You can check SumUp status and incident details on the top of the page. IsDown continuously monitors SumUp official status page every few minutes. In the last 24 hours, there were 0 outages reported.
SumUp is currently operational. You can check SumUp status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of SumUp being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the SumUp official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
SumUp last outage was on February 26, 2026 with the title "We have ongoing issue with online payments that has limited impact"
IsDown has tracked 239 SumUp incidents since June 2021. When SumUp goes down, incidents typically resolve within 261 minutes.
Check the SumUp status at the top of this page. IsDown combines official status page data with user reports to show whether SumUp is down for everyone or if the issue is on your end.
IsDown monitors 3 SumUp components in real-time, tracking the official status page for outages, degraded performance, and scheduled maintenance.
IsDown and DownDetector help users determine if SumUp is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about SumUp's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.