Is SumUp Down? Check current status

Check if SumUp is down, official outages, user-reported issues, and outages map.

Current SumUp status

SumUp is working normally

Updated from SumUp official status page

Having problems with SumUp?

SumUp service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more SumUp status data.

SumUp Outage Map

View SumUp Outage Reports Map

SumUp recent outages and downtime history

IsDown has tracked 220 incidents since started monitoring SumUp status in June 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Oct 02, 2025
08:53 AM WEST
Major
Issues with Air, 3G, and 3G+ readers
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp s...
34 minutes
Sep 05, 2025
01:33 PM WEST
Major
API Outage
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp s...
about 1 hour
Aug 30, 2025
04:42 PM WEST
Minor
Degraded Performance on Payment Processing in France caused by a third party provider
We are experiencing a payment processing issue in France, which is being caused by one of our thi...
about 4 hours
Aug 19, 2025
08:46 AM WEST
Minor
We have issue with Payouts and we are investigating it right now. Payments which will be reissued...
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp s...
about 3 hours
Aug 14, 2025
08:49 PM WEST
Major
A recarga de celular não está disponível no momento
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp s...
about 15 hours
Aug 12, 2025
12:03 PM WEST
Minor
iOS Merchant App is having issues in the Checkout
An issue has been identified, we’re looking into it There’s currently an issue with SumUp iOS Ap...
about 2 hours
Jul 28, 2025
08:51 PM WEST
Minor
Card reader shop issues.
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp s...
3 days
Jul 21, 2025
02:10 PM WEST
Major
Pix Instability
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp s...
37 minutes
Jun 19, 2025
07:19 AM WEST
Minor
SumUp Card and Business Account - degraded performance of notifications
We're currently experiencing an issue where push notifications for online transactions and bank t...
about 9 hours
Jun 16, 2025
04:35 PM WEST
Minor
Delayed processing time on transfers in the UK
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp s...
about 1 hour

SumUp reported issues and comments

  • Taffi - No service available on reader or app. .

  • Riccardo - Sum up machine is down sever error .

  • Helena - Unable to take payments at all.

  • Paul - Can't login, can't take payments, impossible to contact sumup..

  • Gillian - Cannot reach an agent today. Cannot send an email to press email address - constant error occurring..

  • Top - App will not connect to card machine - keeps saying internal error.

  • Les - Can not take payments So I'm losing money .

  • Cathy - Server down when trying to create a payment link.

  • Dale - Can't take payments, won't load to payment screen or sales screen.

  • Lee - Won't work. Bad gateway. Lost multiple sales already .

  • Janette - Bad gateway The web server reported a bad gateway error. Ray ID: 92eb2f7e392b63c5 Your IP address: 82.132.187.211 .

  • Hamed - My SumUp doesn’t work I can’t login .

  • colin - Cannot access or take money.

  • Kim - Can’t get into the app or use the card machine .

  • Niall - Not working can't take sales .

  • christopher - NOT WORKING, HOT DAY IN A PUB! >:(.

  • Rachel - Can not log in or access app.

  • Samantha - Can’t log in getting a message gateway time out.

  • jarek - chat not working, web page error.

  • Waheed - Can't login to the app or take any payments .

  • Paul - Strong Customer Authentefication isnt working.

  • Gata - Not connecting no service at all .

  • Patryk - I cant take any payments over my phone or card machine. I checked all of the connections and issue it's not from my side..

  • Kat - Can’t login the pdq account .

  • Edgars - Server errror, no login works.

  • Irene - Server error, unable to check is payment was successful or not. Sumup machines very slow in loading all morning .

  • Michael - Server error on card machine .

  • Arooj - I want to replace my digital card but sum up could not verify it..

  • Anita - We have lost mobile data on our machines.

  • Gavin - Mobile data not connecting .

  • Anthony - I haven't recieved my payment from Sum Up into my bank account .

  • Evelyne - I have trying to make a payment via payment link since last week Friday and it keeps saying payment failed, why did the payment fail?.

  • Jess - Logging in Taking Payments.

  • Maia - Unexpected server error. Can't connect..

  • Vanesa - It's not connecting. Neither the app or the website let's me log in.

  • zongyang - none of Sumup APP or device working at the moment, keep showing server error?.

  • Salman - Unable to login to SumUp account and take payments.

  • Leslie - My tap to pay is showing transaction failed before customer even attempts to pay.

  • Phyllis - I have 2 terminals and neither are accepting payments suddenly .

  • Mark - Sup up sales reports returning no sales regardless of dates selected .

  • Michael - transactions successful but no monies showing on sales report, no receipt function available. unsure if any actual transaction took place, currently out of pocket and unable to contact anyone to discuss..

  • Benjamin - Transaction are lock to 0€ and pending.

  • Kyle - Cash Payments not going through. Says “server error”. Card payments going through and says successful but is not reflected in payouts. .

  • P - Card payments not working .

  • Roberto - Cannot transfer money from my account, I realized the issue around 1 hour ago .

  • Tim - 500: INTERNAL_SERVER_ERROR Code: INTERNAL_DEPLOYMENT_FETCH_FAILED ID: dub1::b7fcd-1726679861356-f93eaba6f30f.

  • Odette - The just sits there like it is going to load. It isn't a memory issue or internet issue with me. I just get a notification that the app isn't responding. .

  • Nick - Can’t login in my account, password and email is correct, but showing password or email is incorrect, please try again.

  • Aaron - Can't transfer my money from business account to personal account .

  • Peter - Can't select payee for bank account on payout .

  • Alison - I cannot send money to pay people from my phone app.

  • Fran - Can't withdraw money to my bank account.

  • Ian - Can't transfer money from sum up account into my bank account. .

  • Matt - Not connecting to server .

  • Joanne - I can't transfer money to anyone existing contact. I select their name and nothing happens .

  • Chloe - Server Error on two machines.

  • Andy - My sumup card reader will not accept payment .

  • Ruth - Issue with server - cannot cconnect.

  • Andrew - Card machine server not working .

  • amie - Not connecting to sever, can’t take payments on my pos or phone. .

SumUp components or services current status

Component Status
Payments OK
Logins OK
Marketing Website OK

Payment processing service for businesses, featuring a marketing website builder and secure customer logins.

Monitoring SumUp since June 2021

Tracking 3 SumUp services and regions

Need help? Try here:
Reach out in social media at X account.
Support at official website.
Check their official status page.

31 incidents in 2025

Frequently Asked Questions

Is SumUp down today?

SumUp isn't down. You can check SumUp status and incident details on the top of the page. IsDown continuously monitors SumUp official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current SumUp status?

SumUp is currently operational. You can check SumUp status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a SumUp outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is SumUp down today or just slow?

Currently there's no report of SumUp being slow. Check on the top of the page if there are any reported problems by other users.

How are SumUp outages detected?

IsDown monitors the SumUp official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is SumUp having an outage right now?

SumUp last outage was on October 02, 2025 with the title "Issues with Air, 3G, and 3G+ readers"

How IsDown compares to DownDetector when monitoring SumUp?

IsDown and DownDetector help users determine if SumUp is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about SumUp's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

How IsDown works?

  1. IsDown monitors official status pages

    We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.

  2. We notify you when there is an outage

    We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.

  3. Dedicated dashboard and integrations

    Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

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