Live SumUp status. See if SumUp is down, view recent outages, and get real-time alerts when problems start.
SumUp is operational
IsDown pulls data from SumUp's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 209 incidents since started monitoring SumUp status in June 2021. We collect data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.
7 days ago · lasted 26 minutes
A fix has been implemented, we are monitoring the situation We're observing a slight increase in the time taken for payment processing. A fix has been implemented and things are returning to normal. We appreciate your patience!
28 days ago · lasted about 2 hours
An issue has been identified, we’re looking into it There’s currently an issue with payment processing in Italy. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https:...
about 1 month ago · lasted about 1 hour
An issue has been identified, we’re looking into it There’s currently an issue with agent chat. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
We've tracked and collected 209 incidents since started monitoring SumUp status
Gillian
Cannot reach an agent today. Cannot send an email to press email address - constant error occurring.
Top
App will not connect to card machine - keeps saying internal error
Les
Can not take payments So I'm losing money
Cathy
Server down when trying to create a payment link
Dale
Can't take payments, won't load to payment screen or sales screen
Lee
Won't work. Bad gateway. Lost multiple sales already
Janette
Bad gateway The web server reported a bad gateway error. Ray ID: 92eb2f7e392b63c5 Your IP address: 82.132.187.211
Hamed
My SumUp doesn’t work I can’t login
colin
Cannot access or take money
Kim
Can’t get into the app or use the card machine
Niall
Not working can't take sales
christopher
NOT WORKING, HOT DAY IN A PUB! >:(
Rachel
Can not log in or access app
Samantha
Can’t log in getting a message gateway time out
jarek
chat not working, web page error
Waheed
Can't login to the app or take any payments
Paul
Strong Customer Authentefication isnt working
Gata
Not connecting no service at all
Patryk
I cant take any payments over my phone or card machine. I checked all of the connections and issue it's not from my side.
Kat
Can’t login the pdq account
Edgars
Server errror, no login works
Irene
Server error, unable to check is payment was successful or not. Sumup machines very slow in loading all morning
Michael
Server error on card machine
Arooj
I want to replace my digital card but sum up could not verify it.
Anita
We have lost mobile data on our machines
Gavin
Mobile data not connecting
Anthony
I haven't recieved my payment from Sum Up into my bank account
Evelyne
I have trying to make a payment via payment link since last week Friday and it keeps saying payment failed, why did the payment fail?
Jess
Logging in Taking Payments
Maia
Unexpected server error. Can't connect.
Vanesa
It's not connecting. Neither the app or the website let's me log in
zongyang
none of Sumup APP or device working at the moment, keep showing server error?
Salman
Unable to login to SumUp account and take payments
Leslie
My tap to pay is showing transaction failed before customer even attempts to pay
Phyllis
I have 2 terminals and neither are accepting payments suddenly
Mark
Sup up sales reports returning no sales regardless of dates selected
Michael
transactions successful but no monies showing on sales report, no receipt function available. unsure if any actual transaction took place, currently out of pocket and unable to contact anyone to discuss.
Benjamin
Transaction are lock to 0€ and pending
Kyle
Cash Payments not going through. Says “server error”. Card payments going through and says successful but is not reflected in payouts.
P
Card payments not working
Roberto
Cannot transfer money from my account, I realized the issue around 1 hour ago
Tim
500: INTERNAL_SERVER_ERROR Code: INTERNAL_DEPLOYMENT_FETCH_FAILED ID: dub1::b7fcd-1726679861356-f93eaba6f30f
Odette
The just sits there like it is going to load. It isn't a memory issue or internet issue with me. I just get a notification that the app isn't responding.
Nick
Can’t login in my account, password and email is correct, but showing password or email is incorrect, please try again
Aaron
Can't transfer my money from business account to personal account
Peter
Can't select payee for bank account on payout
Alison
I cannot send money to pay people from my phone app
Fran
Can't withdraw money to my bank account
Ian
Can't transfer money from sum up account into my bank account.
Matt
Not connecting to server
Joanne
I can't transfer money to anyone existing contact. I select their name and nothing happens
Chloe
Server Error on two machines
Andy
My sumup card reader will not accept payment
Ruth
Issue with server - cannot cconnect
Andrew
Card machine server not working
amie
Not connecting to sever, can’t take payments on my pos or phone.
Hazel
Items not showing in items in library not showing on screen
Fiona
I can't access my inventory therefor can't make any sales.
Bassam
All payments are getting declined when I use it on my WIX online shop.
Melannie
Not allowing me to login even though I know the details are correct.
Services commonly monitored together with SumUp
SumUp isn't down. You can check SumUp status and incident details on the top of the page. IsDown continuously monitors SumUp official status page every few minutes. In the last 24 hours, there were 0 outages reported.
SumUp is currently operational. You can check SumUp status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of SumUp being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the SumUp official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
SumUp last outage was on May 23, 2025 with the title "Payment processing delays in some markets"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
