Is SumUp Down?

This page shows the live SumUp status so you can confirm in seconds if SumUp is down.

SumUp current status

Updated

SumUp is operational

IsDown pulls data from the official status page every few minutes and collects user-reported SumUp issues.
Refresh the page to see the latest updates.

SumUp user-reported issues in the last 24 hours

This chart displays the number of user-reported SumUp problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

SumUp outage history

IsDown has tracked 208 incidents since started monitoring SumUp downtimes in June 2021. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • May 02 2025
    Card Payments in Italy has a degraded performance

    8 days ago · lasted about 2 hours

    An issue has been identified, we’re looking into it There’s currently an issue with payment processing in Italy. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https:...

  • Apr 25 2025
    Disruptions in accessing agent chat

    14 days ago · lasted about 1 hour

    An issue has been identified, we’re looking into it There’s currently an issue with agent chat. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  • Apr 17 2025

    Identificamos um problema com algumas transações realizadas utilizando a rede móvel no nosso leitor Total. Estamos enfrentando problemas com algumas transações realizadas utilizando a rede móvel no nosso leitor Total. Nosso time está trabalhando ...

  • Apr 11 2025
    Partial Outage of Logins

    28 days ago · lasted about 1 hour

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  • Apr 01 2025
    Problem with payment processing

    about 1 month ago · lasted 10 minutes

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://statu...

  • Jun 2021 ...
    IsDown started monitoring SumUp status

    We've tracked and collected 208 incidents since started monitoring SumUp status

Latest user comments about SumUp issues

  • G

    Gillian

    Cannot reach an agent today. Cannot send an email to press email address - constant error occurring.

  • T

    Top

    App will not connect to card machine - keeps saying internal error

  • L

    Les

    Can not take payments So I'm losing money

  • C

    Cathy

    Server down when trying to create a payment link

  • D

    Dale

    Can't take payments, won't load to payment screen or sales screen

  • L

    Lee

    Won't work. Bad gateway. Lost multiple sales already

  • J

    Janette

    Bad gateway The web server reported a bad gateway error. Ray ID: 92eb2f7e392b63c5 Your IP address: 82.132.187.211

  • H

    Hamed

    My SumUp doesn’t work I can’t login

  • C

    colin

    Cannot access or take money

  • K

    Kim

    Can’t get into the app or use the card machine

  • N

    Niall

    Not working can't take sales

  • C

    christopher

    NOT WORKING, HOT DAY IN A PUB! >:(

  • R

    Rachel

    Can not log in or access app

  • S

    Samantha

    Can’t log in getting a message gateway time out

  • J

    jarek

    chat not working, web page error

  • W

    Waheed

    Can't login to the app or take any payments

  • P

    Paul

    Strong Customer Authentefication isnt working

  • G

    Gata

    Not connecting no service at all

  • P

    Patryk

    I cant take any payments over my phone or card machine. I checked all of the connections and issue it's not from my side.

  • K

    Kat

    Can’t login the pdq account

  • E

    Edgars

    Server errror, no login works

  • I

    Irene

    Server error, unable to check is payment was successful or not. Sumup machines very slow in loading all morning

  • M

    Michael

    Server error on card machine

  • A

    Arooj

    I want to replace my digital card but sum up could not verify it.

  • A

    Anita

    We have lost mobile data on our machines

  • G

    Gavin

    Mobile data not connecting

  • A

    Anthony

    I haven't recieved my payment from Sum Up into my bank account

  • E

    Evelyne

    I have trying to make a payment via payment link since last week Friday and it keeps saying payment failed, why did the payment fail?

  • J

    Jess

    Logging in Taking Payments

  • M

    Maia

    Unexpected server error. Can't connect.

  • V

    Vanesa

    It's not connecting. Neither the app or the website let's me log in

  • Z

    zongyang

    none of Sumup APP or device working at the moment, keep showing server error?

  • S

    Salman

    Unable to login to SumUp account and take payments

  • L

    Leslie

    My tap to pay is showing transaction failed before customer even attempts to pay

  • P

    Phyllis

    I have 2 terminals and neither are accepting payments suddenly

  • M

    Mark

    Sup up sales reports returning no sales regardless of dates selected

  • M

    Michael

    transactions successful but no monies showing on sales report, no receipt function available. unsure if any actual transaction took place, currently out of pocket and unable to contact anyone to discuss.

  • B

    Benjamin

    Transaction are lock to 0€ and pending

  • K

    Kyle

    Cash Payments not going through. Says “server error”. Card payments going through and says successful but is not reflected in payouts.

  • P

    P

    Card payments not working

  • R

    Roberto

    Cannot transfer money from my account, I realized the issue around 1 hour ago

  • T

    Tim

    500: INTERNAL_SERVER_ERROR Code: INTERNAL_DEPLOYMENT_FETCH_FAILED ID: dub1::b7fcd-1726679861356-f93eaba6f30f

  • O

    Odette

    The just sits there like it is going to load. It isn't a memory issue or internet issue with me. I just get a notification that the app isn't responding.

  • N

    Nick

    Can’t login in my account, password and email is correct, but showing password or email is incorrect, please try again

  • A

    Aaron

    Can't transfer my money from business account to personal account

  • P

    Peter

    Can't select payee for bank account on payout

  • A

    Alison

    I cannot send money to pay people from my phone app

  • F

    Fran

    Can't withdraw money to my bank account

  • I

    Ian

    Can't transfer money from sum up account into my bank account.

  • M

    Matt

    Not connecting to server

  • J

    Joanne

    I can't transfer money to anyone existing contact. I select their name and nothing happens

  • C

    Chloe

    Server Error on two machines

  • A

    Andy

    My sumup card reader will not accept payment

  • R

    Ruth

    Issue with server - cannot cconnect

  • A

    Andrew

    Card machine server not working

  • A

    amie

    Not connecting to sever, can’t take payments on my pos or phone.

  • H

    Hazel

    Items not showing in items in library not showing on screen

  • F

    Fiona

    I can't access my inventory therefor can't make any sales.

  • B

    Bassam

    All payments are getting declined when I use it on my WIX online shop.

  • M

    Melannie

    Not allowing me to login even though I know the details are correct.

SumUp outages in the last 30 days

Number of Incidents

4 issues

Last incident

8 days ago

Check SumUp components, services, or regions current status in real-time

Payments
OK
Logins
OK
Marketing Website
OK

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Frequently Asked Questions

Is SumUp down today?

SumUp isn't down. You can check SumUp status and incident details on the top of the page. IsDown continuously monitors SumUp official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current SumUp status?

SumUp is currently operational. You can check SumUp status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a SumUp outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is SumUp slow today?

Currently there's no report of SumUp being slow. Check on the top of the page if there are any reported problems by other users.

How are SumUp outages detected?

IsDown monitors the SumUp official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last SumUp outage?

SumUp last outage was on May 02, 2025 with the title "Card Payments in Italy has a degraded performance"

SumUp not working for you? How do I know if SumUp is down?

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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