Is SumUp Down? What is the current status?

SumUp status is operational
IsDown gathers data for SumUp status from official sources and user reports.
Updated from SumUp official status page.
SumUp not working for you?

SumUp issues reported by users in the last 24 hours

Latest user comments about SumUp problems

  • P
    4 days ago

    P Card payments not working

  • R
    4 days ago

    Roberto Cannot transfer money from my account, I realized the issue around 1 hour ago

  • T
    17 days ago

    Tim 500: INTERNAL_SERVER_ERROR Code: INTERNAL_DEPLOYMENT_FETCH_FAILED ID: dub1::b7fcd-1726679861356-f93eaba6f30f

  • O
    17 days ago

    Odette The just sits there like it is going to load. It isn't a memory issue or internet issue with me. I just get a notification that the app isn't responding.

  • N
    21 days ago

    Nick Can’t login in my account, password and email is correct, but showing password or email is incorrect, please try again

  • A
    about 2 months ago

    Aaron Can't transfer my money from business account to personal account

  • P
    about 2 months ago

    Peter Can't select payee for bank account on payout

  • A
    about 2 months ago

    Alison I cannot send money to pay people from my phone app

  • F
    about 2 months ago

    Fran Can't withdraw money to my bank account

  • I
    about 2 months ago

    Ian Can't transfer money from sum up account into my bank account.

  • M
    about 2 months ago

    Matt Not connecting to server

  • J
    about 2 months ago

    Joanne I can't transfer money to anyone existing contact. I select their name and nothing happens

  • C
    about 2 months ago

    Chloe Server Error on two machines

  • A
    about 2 months ago

    Andy My sumup card reader will not accept payment

  • R
    about 2 months ago

    Ruth Issue with server - cannot cconnect

  • A
    about 2 months ago

    Andrew Card machine server not working

  • A
    about 2 months ago

    amie Not connecting to sever, can’t take payments on my pos or phone.

  • H
    2 months ago

    Hazel Items not showing in items in library not showing on screen

  • F
    2 months ago

    Fiona I can't access my inventory therefor can't make any sales.

  • B
    2 months ago

    Bassam All payments are getting declined when I use it on my WIX online shop.

  • M
    2 months ago

    Melannie Not allowing me to login even though I know the details are correct.

  • A
    2 months ago

    Anthony I can’t see my business account to see how much I have in SumUps account

  • L
    3 months ago

    Lindsay Saying device is blocked !!!

  • B
    3 months ago

    Bernie Cannot complete transactions

  • N
    3 months ago

    Nicola No items to display. - try again

  • L
    3 months ago

    Lindsay I can't verify my documents it keeps saying it's not responding

  • C
    4 months ago

    Charlotte "Couldn't complete refund please try again later"

  • Z
    4 months ago

    Zoe Sum up terminals not connecting to till

  • A
    4 months ago

    Alice Internal error notification - changed WiFi networks and it is still not working. Closed and reopened the app as well as logged out and re logged in.

  • A
    5 months ago

    Amy Wint allow me to take card payments through shop

  • P
    6 months ago

    Paul Online Store dashboard (data) and my actual online store website is gone with server error 503

  • K
    6 months ago

    Katrina Websites are not loading , also cannot edit or get into settings to update my website .

  • S
    6 months ago

    shaun payout settings want renewed, but couldnt open settings

No active incidents reported in SumUp's status page

SumUp outages in the last 30 days

Number of Incidents

6 issues

Last incident

3 days ago

SumUp outage history

Gift card management not available in our apps

Minor Resolved

October 02, 2024 · lasted 43 minutes

An issue has been identified, we’re looking into it There’s currently an issue with some our gift cards. Merchants can’t manage the gift card settings or redeem them. Customers can use them durin...

Gift cards tile not available in the mobile app

Minor Resolved

October 02, 2024 · lasted 6 minutes

An issue has been identified, we’re looking into it There’s currently an issue with some our gift cads. Merchants can't manage the gift card settings or redeem them. Customers can use them during c...

Salesforce is experiencing issues, impacting our support channels

Minor Resolved

October 01, 2024 · lasted about 2 hours

An issue has been identified, we’re looking into it There’s currently an issue with our ability to provide support through regular channels. We are aware of an outage with Salesforce which is caus...

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Frequently Asked Questions

Is SumUp down today?

SumUp is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the SumUp status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest SumUp outages, issues and problems' at the top of the page.

When was the last SumUp outage?

SumUp last outage was on October 02, 2024 with the title "Gift card management not available in our apps"

SumUp not working for you? How do I know if SumUp is down?
How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.