Check if SumUp is down, recent outages, user-reported issues, and outages map.
SumUp is working normally
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This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more SumUp status data.
IsDown has tracked 220 incidents since started monitoring SumUp status in June 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Oct 02, 2025
03:53 AM EDT
|
Major | Issues with Air, 3G, and 3G+ readers | 34 minutes |
|
Sep 05, 2025
08:33 AM EDT
|
Major | API Outage | about 1 hour |
|
Aug 30, 2025
11:42 AM EDT
|
Minor | Degraded Performance on Payment Processing in France caused by a third party provider | about 4 hours |
|
Aug 19, 2025
03:46 AM EDT
|
Minor | We have issue with Payouts and we are investigating it right now. Payments which will be reissued... | about 3 hours |
|
Aug 14, 2025
03:49 PM EDT
|
Major | A recarga de celular não está disponível no momento | about 15 hours |
|
Aug 12, 2025
07:03 AM EDT
|
Minor | iOS Merchant App is having issues in the Checkout | about 2 hours |
|
Jul 28, 2025
03:51 PM EDT
|
Minor | Card reader shop issues. | 3 days |
|
Jul 21, 2025
09:10 AM EDT
|
Major | Pix Instability | 37 minutes |
|
Jun 19, 2025
02:19 AM EDT
|
Minor | SumUp Card and Business Account - degraded performance of notifications | about 9 hours |
|
Jun 16, 2025
11:35 AM EDT
|
Minor | Delayed processing time on transfers in the UK | about 1 hour |
No service available on reader or app.
Sum up machine is down sever error
Unable to take payments at all
Can't login, can't take payments, impossible to contact sumup.
Cannot reach an agent today. Cannot send an email to press email address - constant error occurring.
App will not connect to card machine - keeps saying internal error
Can not take payments So I'm losing money
Server down when trying to create a payment link
Can't take payments, won't load to payment screen or sales screen
Won't work. Bad gateway. Lost multiple sales already
Bad gateway The web server reported a bad gateway error. Ray ID: 92eb2f7e392b63c5 Your IP address: 82.132.187.211
My SumUp doesn’t work I can’t login
Cannot access or take money
Can’t get into the app or use the card machine
Not working can't take sales
NOT WORKING, HOT DAY IN A PUB! >:(
Can not log in or access app
Can’t log in getting a message gateway time out
chat not working, web page error
Can't login to the app or take any payments
Strong Customer Authentefication isnt working
Not connecting no service at all
I cant take any payments over my phone or card machine. I checked all of the connections and issue it's not from my side.
Can’t login the pdq account
Server errror, no login works
Server error, unable to check is payment was successful or not. Sumup machines very slow in loading all morning
Server error on card machine
I want to replace my digital card but sum up could not verify it.
We have lost mobile data on our machines
Mobile data not connecting
I haven't recieved my payment from Sum Up into my bank account
I have trying to make a payment via payment link since last week Friday and it keeps saying payment failed, why did the payment fail?
Logging in Taking Payments
Unexpected server error. Can't connect.
It's not connecting. Neither the app or the website let's me log in
none of Sumup APP or device working at the moment, keep showing server error?
Unable to login to SumUp account and take payments
My tap to pay is showing transaction failed before customer even attempts to pay
I have 2 terminals and neither are accepting payments suddenly
Sup up sales reports returning no sales regardless of dates selected
transactions successful but no monies showing on sales report, no receipt function available. unsure if any actual transaction took place, currently out of pocket and unable to contact anyone to discuss.
Transaction are lock to 0€ and pending
Cash Payments not going through. Says “server error”. Card payments going through and says successful but is not reflected in payouts.
Card payments not working
Cannot transfer money from my account, I realized the issue around 1 hour ago
500: INTERNAL_SERVER_ERROR Code: INTERNAL_DEPLOYMENT_FETCH_FAILED ID: dub1::b7fcd-1726679861356-f93eaba6f30f
The just sits there like it is going to load. It isn't a memory issue or internet issue with me. I just get a notification that the app isn't responding.
Can’t login in my account, password and email is correct, but showing password or email is incorrect, please try again
Can't transfer my money from business account to personal account
Can't select payee for bank account on payout
I cannot send money to pay people from my phone app
Can't withdraw money to my bank account
Can't transfer money from sum up account into my bank account.
Not connecting to server
I can't transfer money to anyone existing contact. I select their name and nothing happens
Server Error on two machines
My sumup card reader will not accept payment
Issue with server - cannot cconnect
Card machine server not working
Not connecting to sever, can’t take payments on my pos or phone.
| Component | Status |
|---|---|
| Payments | OK |
| Logins | OK |
| Marketing Website | OK |
Payment processing service for businesses, featuring a marketing website builder and secure customer logins.
Monitoring SumUp since June 2021
Tracking 3 SumUp services and regions
31 incidents in 2025
Number of Incidents
1 issues
Last incident
11 days ago
SumUp isn't down. You can check SumUp status and incident details on the top of the page. IsDown continuously monitors SumUp official status page every few minutes. In the last 24 hours, there were 0 outages reported.
SumUp is currently operational. You can check SumUp status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of SumUp being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the SumUp official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
SumUp last outage was on October 02, 2025 with the title "Issues with Air, 3G, and 3G+ readers"
IsDown and DownDetector help users determine if SumUp is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about SumUp's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
