Is SumUp Down? Check the current SumUp status

SumUp is operational

Updated

SumUp not working for you?

Monitoring SumUp since June 2021. Learn more

Monitoring

3 components

Total Incidents in 2025

6 incidents

Current SumUp official ongoing incidents

No incidents reported in SumUp's status page

IsDown pulls data from SumUp's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

SumUp issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about SumUp problems

  • G

    Gata

    16 days ago

    Not connecting no service at all

  • P

    Patryk

    21 days ago

    I cant take any payments over my phone or card machine. I checked all of the connections and issue it's not from my side.

  • K

    Kat

    24 days ago

    Can’t login the pdq account

  • E

    Edgars

    24 days ago

    Server errror, no login works

  • I

    Irene

    24 days ago

    Server error, unable to check is payment was successful or not. Sumup machines very slow in loading all morning

  • M

    Michael

    24 days ago

    Server error on card machine

  • A

    Arooj

    27 days ago

    I want to replace my digital card but sum up could not verify it.

  • A

    Anita

    about 1 month ago

    We have lost mobile data on our machines

  • G

    Gavin

    3 months ago

    Mobile data not connecting

  • A

    Anthony

    3 months ago

    I haven't recieved my payment from Sum Up into my bank account

  • E

    Evelyne

    3 months ago

    I have trying to make a payment via payment link since last week Friday and it keeps saying payment failed, why did the payment fail?

  • J

    Jess

    3 months ago

    Logging in Taking Payments

  • M

    Maia

    3 months ago

    Unexpected server error. Can't connect.

  • V

    Vanesa

    3 months ago

    It's not connecting. Neither the app or the website let's me log in

  • Z

    zongyang

    3 months ago

    none of Sumup APP or device working at the moment, keep showing server error?

  • S

    Salman

    3 months ago

    Unable to login to SumUp account and take payments

  • L

    Leslie

    4 months ago

    My tap to pay is showing transaction failed before customer even attempts to pay

  • P

    Phyllis

    4 months ago

    I have 2 terminals and neither are accepting payments suddenly

  • M

    Mark

    4 months ago

    Sup up sales reports returning no sales regardless of dates selected

  • M

    Michael

    4 months ago

    transactions successful but no monies showing on sales report, no receipt function available. unsure if any actual transaction took place, currently out of pocket and unable to contact anyone to discuss.

  • B

    Benjamin

    4 months ago

    Transaction are lock to 0€ and pending

  • K

    Kyle

    4 months ago

    Cash Payments not going through. Says “server error”. Card payments going through and says successful but is not reflected in payouts.

  • P

    P

    5 months ago

    Card payments not working

  • R

    Roberto

    5 months ago

    Cannot transfer money from my account, I realized the issue around 1 hour ago

  • T

    Tim

    5 months ago

    500: INTERNAL_SERVER_ERROR Code: INTERNAL_DEPLOYMENT_FETCH_FAILED ID: dub1::b7fcd-1726679861356-f93eaba6f30f

  • O

    Odette

    5 months ago

    The just sits there like it is going to load. It isn't a memory issue or internet issue with me. I just get a notification that the app isn't responding.

  • N

    Nick

    5 months ago

    Can’t login in my account, password and email is correct, but showing password or email is incorrect, please try again

  • A

    Aaron

    6 months ago

    Can't transfer my money from business account to personal account

  • P

    Peter

    6 months ago

    Can't select payee for bank account on payout

  • A

    Alison

    6 months ago

    I cannot send money to pay people from my phone app

  • F

    Fran

    6 months ago

    Can't withdraw money to my bank account

  • I

    Ian

    6 months ago

    Can't transfer money from sum up account into my bank account.

  • M

    Matt

    6 months ago

    Not connecting to server

  • J

    Joanne

    6 months ago

    I can't transfer money to anyone existing contact. I select their name and nothing happens

  • C

    Chloe

    6 months ago

    Server Error on two machines

  • A

    Andy

    6 months ago

    My sumup card reader will not accept payment

  • R

    Ruth

    6 months ago

    Issue with server - cannot cconnect

  • A

    Andrew

    6 months ago

    Card machine server not working

  • A

    amie

    6 months ago

    Not connecting to sever, can’t take payments on my pos or phone.

  • H

    Hazel

    7 months ago

    Items not showing in items in library not showing on screen

  • F

    Fiona

    7 months ago

    I can't access my inventory therefor can't make any sales.

  • B

    Bassam

    7 months ago

    All payments are getting declined when I use it on my WIX online shop.

  • M

    Melannie

    7 months ago

    Not allowing me to login even though I know the details are correct.

  • A

    Anthony

    7 months ago

    I can’t see my business account to see how much I have in SumUps account

  • L

    Lindsay

    7 months ago

    Saying device is blocked !!!

  • B

    Bernie

    7 months ago

    Cannot complete transactions

  • N

    Nicola

    7 months ago

    No items to display. - try again

  • L

    Lindsay

    8 months ago

    I can't verify my documents it keeps saying it's not responding

  • C

    Charlotte

    9 months ago

    "Couldn't complete refund please try again later"

  • Z

    Zoe

    9 months ago

    Sum up terminals not connecting to till

  • A

    Alice

    9 months ago

    Internal error notification - changed WiFi networks and it is still not working. Closed and reopened the app as well as logged out and re logged in.

  • A

    Amy

    10 months ago

    Wint allow me to take card payments through shop

  • P

    Paul

    10 months ago

    Online Store dashboard (data) and my actual online store website is gone with server error 503

  • K

    Katrina

    10 months ago

    Websites are not loading , also cannot edit or get into settings to update my website .

  • S

    shaun

    10 months ago

    payout settings want renewed, but couldnt open settings

SumUp outage history

IsDown has tracked 195 incidents since started monitoring SumUp status in June 2021.

  • Feb 03 2025

    13 days ago · lasted about 2 hours

    QR Code Pay with error in android: The team already identified the issued we are working to mitigate More details

  • Jan 31 2025

    17 days ago · lasted 25 minutes

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://statu... More details

  • Jan 27 2025

    21 days ago · lasted 24 minutes

    An issue has been identified with PIX functionality, we’re looking into it There’s currently an issue with some PIX services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status ... More details

  • Jun 2021 ...
    IsDown started monitoring SumUp status

    We've tracked and collected 195 incidents since started monitoring SumUp status

SumUp outages in the last 30 days

Number of Incidents

5 issues

Last incident

14 days ago

Check SumUp components, services, or regions current status in real-time

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Frequently Asked Questions

Is SumUp down today?

SumUp isn't down. You can check SumUp status and incident details on the top of the page. IsDown continuously monitors SumUp official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current SumUp status?

SumUp is currently operational. You can check SumUp status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a SumUp outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is SumUp slow today?

Currently there's no report of SumUp being slow. Check on the top of the page if there are any reported problems by other users.

How are SumUp outages detected?

IsDown monitors the SumUp official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last SumUp outage?

SumUp last outage was on February 03, 2025 with the title "QR Code Pay with error in android"

SumUp not working for you? How do I know if SumUp is down?
How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.