Is Citrix Down?

This page shows the live Citrix status so you can confirm in seconds if Citrix is down.

Citrix current status

Updated

Citrix is operational

IsDown pulls data from the official status page every few minutes and collects user-reported Citrix issues.
Refresh the page to see the latest updates.

Citrix user-reported issues in the last 24 hours

This chart displays the number of user-reported Citrix problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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Citrix outage history

IsDown has tracked 78 incidents since started monitoring Citrix downtimes in April 2023. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • Apr 17 2025

    Citrix DaaS is currently experiencing issues that could impact end-users for customers leveraging Citrix Gateway Service. End-users impacted may be unable to launch virtual applications or desktops.

  • Apr 11 2025

    Impact:
    A subset of Citrix DaaS CSP/Partner customers are currently experiencing issues that could impact end-users. End-users impacted may be unable to enumerate applications and desktops

    Impacted customers can mitigate the issue by ...

  • Apr 01 2025

    A subset of EU DaaS customers might be experiencing issues launching apps and desktops or accessing the admin console. For customers leveraging Citrix’s resiliency features, VDAs may be shown as unregistered through the admin console but are curre...

  • Mar 05 2025
    Issues Launching Sessions

    2 months ago · lasted about 2 hours

    Citrix Engineering has identified and applied a mitigation and are continuing to monitor

  • Jan 16 2025
    Workspace Users in EU may be experiencing issues

    4 months ago · lasted about 1 hour

    We have identified the cause of a problem affecting end user login and launch for Workspace in the EU Region. We are applying a mitigation and seeing improvement for some users.

  • Apr 2023 ...
    IsDown started monitoring Citrix status

    We've tracked and collected 78 incidents since started monitoring Citrix status

Sign up and check all outage history

Latest user comments about Citrix issues

  • K

    Kelly

    I have no option to enter my username and login. it only shows an option stating "forgot password?".

  • T

    T

    I can’t start my virtual desktop. When I click to open, it just loads a little while saying the desktop is opened, but I don’t see anything. Have retried and logged out and in multiple times

  • M

    Mae

    The error shows that "Could now establish a connection to citrix" what should I do?

  • L

    Linda

    Citrix is just not working properly!

  • M

    Martin

    cannot process the request

  • P

    Paul

    Workspace not starting. Site problems

  • R

    Rajeshwari

    When trying to launch Citrix cloud, error message is popping up saying cannot complete your request.

  • J

    Jerome

    Performance low. Not possible te go online.

  • P

    Przemek

    Citrix isn't connecting me to my work VM. After mobile pass verification Citrix freezes - a blank screen apperars with no movement on the page.

  • M

    Mak

    Can't login to the my computer.

  • S

    Sakshi

    The files are getting downloaded but when I open. it's not opening

  • N

    Nicole

    Cannot connect- keep receiving a timeout error

  • P

    Pavan

    Not able to connect to citrix

  • C

    CJ

    unable to log in to Citrix!

  • C

    Cassie

    Keeps disconnecting and freezing

  • S

    Suraj

    Not able to connect to VDI through Citrix

  • D

    Dima

    https://www.citrix.com/account/ shows Bad Gateway

  • J

    JoeBob

    Everything but the main page is bad gateway error

  • J

    J

    Everytime I go to the download page is just says bad gateway.

  • A

    Aditya

    Unable to access the hosted desktop via Citrix. Stuck on 'opening the resource'

  • R

    Rodrigo

    Unable to connect to the server

  • A

    alex

    citrix losing connection every 5-30 seconds

  • M

    Manikandan

    Citrix Workspace login issues

  • D

    Durgesh

    Citrix website not open its taking long time

  • A

    Antigoni

    Stating- “ you cannot log on at this time”

  • T

    tanya

    citrix unable to start up

  • T

    Troy

    Trying to log on and saying it’s not the latest version even tho I have installed and uninstalled many times.

  • J

    Joan

    Not possible to download workspace App

  • Z

    zohaib

    not allowing me to let it in and cant update my password login

  • J

    Joe

    cloud.citrix.com appears to be down

  • A

    Amanda

    Can’t access Citrix cloudstore

  • A

    Adam

    Citrix shows connection error when trying to log in to the GUI, and no services or desktops are available

  • P

    Pratham

    Cannot complete your request

  • C

    Cecilie

    Cannot open apps inside Citrix

  • R

    Rohitkumar

    Unable to login to my cloud desktop

  • P

    Priyank

    Unable to open workspace after login

  • V

    Valentyn

    Citrix does not let me login

  • A

    Ahmad

    Can't start desktop workspace

  • J

    Julia

    Cannot open workspace app

  • A

    Arjun

    Cannot start remote desktop in ASIAPAC region

  • P

    Pratheep

    Citrix machine disappeared

  • A

    Amit

    Citrix application showing 'Can not start app'

  • A

    Alex

    Unable to login due to errors

  • P

    purusarth

    not able to go to citrix page, giving 500 error

  • N

    Nivedhitaa

    Workstations not available

  • G

    Geetha

    Citrix workspace not opening on url

  • M

    Madison

    Can’t open Citrix for work

  • C

    Charlotte

    Unable to start since 6 am

  • K

    Kylene

    HTTP Error 503. Service unavailable.

  • K

    Karthik

    No internet access to VDI

  • T

    Tamara

    Citrix workspace app disconnected

  • C

    Carly

    Completely unable to access network

  • E

    Esteban

    Cannot connect to citrix and when im trying to search for updates its says: "there was an error trying to update. Please try again later" And i need this to work

  • D

    D

    Citrix unavailable in AMER region: there are no apps or desktops available to you at this time

  • M

    Maria

    Citrix is down. Can not get access.

Citrix outages in the last 30 days

Number of Incidents

2 issues

Last incident

22 days ago

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Check Citrix components, services, or regions current status in real-time

Citrix Cloud Services
OK
Platform Services
OK

Having problems with Citrix? What can you do?

  1. First, stay calm.

    • We know it's stressful when Citrix is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact of the Citrix outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Citrix already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Citrix status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If Citrix is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Did Citrix recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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Want to be informed about Citrix status changes?

IsDown offers an easy way to monitor Citrix with maximum flexibility

Major Outages Notifications

IsDown monitors Citrix for major outages. A major outage is when Citrix experiences a critical issue that severely affects one or more services/regions. When Citrix marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Citrix status page for minor outages. A minor outage is when Citrix experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Citrix status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors Citrix and all their 67 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Citrix and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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Frequently Asked Questions

Is Citrix down today?

Citrix isn't down. You can check Citrix status and incident details on the top of the page. IsDown continuously monitors Citrix official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Citrix status?

Citrix is currently operational. You can check Citrix status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Citrix outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Citrix slow today?

Currently there's no report of Citrix being slow. Check on the top of the page if there are any reported problems by other users.

How are Citrix outages detected?

IsDown monitors the Citrix official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Citrix outage?

Citrix last outage was on April 17, 2025 with the title "A subset of US customers are experiencing issues accessing apps and desktops"

Citrix not working for you? How do I know if Citrix is down?

How can I check Citrix status and outages?

Why use IsDown to monitor Citrix instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Citrix and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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