Outage in SumUp

Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders

Resolved Minor

September 05, 2026 - Started 1 day ago - Lasted about 7 hours

Incident Report

Summary AI Generated

SumUp's Multi-Device Sync and Kitchen Display System (KDS) failed to receive orders for approximately 7 hours on September 5, 2026. The engineering team identified the root cause, applied a fix, and moved into a monitoring phase while systems recovered.

An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

Latest Updates ( sorted recent to last )

MONITORING 1 day ago - at 09/05/2026 06:03PM

Issue identified, and fix is applied. We are monitoring while systems are recovering.

Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page "status page": https://status.sumup.com.

IDENTIFIED 1 day ago - at 09/05/2026 01:22PM

An issue has been identified and a fix has been applied.

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now.

INVESTIGATING 1 day ago - at 09/05/2026 12:58PM

An issue has been identified, we’re looking into it

There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

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