Outage in SumUp
Croatian merchants having issues accepting payments
Resolved Major
November 07, 2026 - Started 8 days ago
- Lasted 22 minutes
Incident Report
Summary AI Generated
Croatian merchants experienced issues accepting payments on SumUp for approximately 22 minutes. The engineering team identified the root cause and applied a fix, with services returning to normal shortly after. The situation continued to be monitored to confirm full resolution.
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now.
Latest Updates ( sorted recent to last )
MONITORING
8 days ago - at 11/07/2026 02:06PM
Applied a fix for the problem, we’re monitoring the situation
SumUp services have returned to normal. Our engineering team is still monitoring the situation to make sure the issue is solved.
IDENTIFIED
8 days ago - at 11/07/2026 02:01PM
Issue has been identified, working on a fix right now
Our engineering team has found the cause of the problem and is working to return our services to normal.
INVESTIGATING
8 days ago - at 11/07/2026 01:54PM
An issue has been identified, we’re looking into it
There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now.
Latest SumUp outages
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Keyboard not showing during PIN entry - 17 days ago
FPS transactions delayed or rejected - about 2 months ago
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