Outage in SumUp

Card transactions failing

Resolved Minor

November 03, 2026 - Started 3 days ago - Lasted about 2 hours

Incident Report

Summary AI Generated

SumUp experienced a 33-minute outage affecting card transactions. The engineering team identified the issue and applied a fix, after which services returned to normal. The situation continued to be monitored to confirm full resolution.

An issue has been identified, we’re looking into it There’s currently an issue with card transactions. Our engineering team is working to fix it right now.

Latest Updates ( sorted recent to last )

MONITORING 3 days ago - at 11/03/2026 12:00PM

Applied a fix for the problem, we’re monitoring the situation

SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved.

IDENTIFIED 3 days ago - at 11/03/2026 11:32AM

Issue identified, working on a fix right now

Our engineering team has found the cause of the problem and is working to return our services to normal.

INVESTIGATING 3 days ago - at 11/03/2026 11:14AM

We've identified an issue and we're looking into it.

There's currently a problem with card transactions. Our engineering team is working on a fix right now.

RESOLVED 3 days ago - at 11/03/2026 10:57AM

The issue has been fixed and we’re confident it’s resolved

SumUp services have returned to normal.

MONITORING 3 days ago - at 11/03/2026 10:45AM

Applied a fix for the problem, we’re monitoring the situation

SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved.

INVESTIGATING 3 days ago - at 11/03/2026 10:26AM

An issue has been identified, we’re looking into it

There’s currently an issue with card transactions. Our engineering team is working to fix it right now.

Latest SumUp outages

cerc service in Receivables domain pods is crashing - 1 day ago

Keyboard not showing during PIN entry - 8 days ago

FPS transactions delayed or rejected - about 2 months ago

We are having issues during payee verification. The team actively working on the fix. - about 2 months ago

MFA Outage on Latam Bank Flows - about 2 months ago

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