Touchscreen not responding on POS devices

Applied a fix for the problem, we’re monitoring the situation

SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. If any merchant is still experiencing issues with their Register touch screen please contact our support team. We’ll post current information here on our status page: https://status.sumup.com.

An issue has been identified, we’re looking into it

We're investigating issues with the touchscreen not responding for some POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue.



Our engineering team is working to validate a fix so that we can resolve the issue for affected merchants. You can find up-to-date information here on our status page: https://status.sumup.com.

An issue has been identified, we’re looking into it

We're investigating reports of the touchscreen not responding for POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.