Outage in Gladly

Unable to log into Gladly

Resolved Major
August 21, 2025 - Started 11 days ago - Lasted about 2 hours
Official incident page

Need to monitor Gladly outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Gladly, and never miss an outage again.
Start Free Trial

Outage Details

We’re investigating an issue preventing users from accessing Gladly.
Components affected
Gladly Solution
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 08/21/2025 07:59PM

Our monitoring has confirmed that Gladly is stable and fully performant. We will distribute a thorough root cause analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.

Please contact Gladly Support should you have any questions.

MONITORING 11 days ago - at 08/21/2025 07:03PM

As of 11:55 AM PT, we have deployed network configuration fixes to circumvent the Cloudflare issues, which has restored service. As Agents log back in, we recommend they clear their cache and cookies.

We will continue to monitor the system and provide a final update.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

IDENTIFIED 11 days ago - at 08/21/2025 06:41PM

One of our partners – Cloudflare – is having a major incident with their network configurations that has caused these issues. You can read more on their Status Page here: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2

We continue to work closely with them on a resolution, and will update you as soon as possible here.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

IDENTIFIED 11 days ago - at 08/21/2025 06:24PM

We have begun to see intermittent availability for Agents to log in due to a recent fix, and are continuing to prioritize all resources into full recovery.

We continue to partner with Cloudflare on their ongoing issues, which we are seeing affect behavior.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

INVESTIGATING 11 days ago - at 08/21/2025 06:08PM

We continue to work on a resolution for the Agent login issue, and will post updates every 30 minutes until the issue is resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

INVESTIGATING 11 days ago - at 08/21/2025 05:43PM

We are continuing to work on a resolution for the login issue

We will continue to post updates to the Statuspage every 30 minutes until the issue is resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

INVESTIGATING 11 days ago - at 08/21/2025 05:35PM

We’re investigating an issue preventing users from accessing Gladly.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook