Outage in Gladly
Reports not loading
Resolved MinorIncident Report
Summary AI Generated
Gladly's Reporting feature was unavailable for approximately 4.8 hours on August 31, 2026, preventing users from loading reports. The root cause was identified and remediated in coordination with Gladly's reporting partner. The issue was fully resolved by 8:42 PM PT, with reporting confirmed to be performing normally.
We're investigating an issue regarding Reports not loading. We are actively investigating and will continue updating this page every 30 minutes or sooner.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
Gladly ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/01/2026 03:42AM
We have confirmed that the issue has been resolved. Reports are loading normally, and we have confirmed stable performance across the reporting service. Thank you for your patience while we worked through this.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
about 1 month ago - at 09/01/2026 03:06AM
The issue affecting report loading has been resolved and we are seeing normal performance across the reporting service. We will continue to monitor closely and will provide a final update once we've confirmed the issue is fully resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Reporting
IDENTIFIED
about 1 month ago - at 09/01/2026 02:00AM
We're continuing to work with our reporting partner to remediate this issue. We will continue to update the status page very 120 minutes or sooner.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
about 1 month ago - at 09/01/2026 01:28AM
We're continuing to work with our reporting partner to remediate this issue. Thank you for your patience.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
about 1 month ago - at 08/31/2026 11:30PM
We have identified the root cause of this issue and are actively working with our reporting partners to remediate. We will continue updating this page every 30 minutes or sooner.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
INVESTIGATING
about 1 month ago - at 08/31/2026 10:55PM
We're investigating an issue regarding Reports not loading. We are actively investigating and will continue updating this page every 30 minutes or sooner.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Latest Gladly outages
Intermittent Report Loading Issues - about 1 month ago
Reports Not Loading - about 1 month ago
Reports not loading - about 1 month ago
Investigating Login Issue - 2 months ago
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