Outage in Gladly
Reports Not Loading
Resolved MinorIncident Report
Summary AI Generated
Gladly's Reporting component experienced an outage lasting approximately 4.5 hours on September 9, 2026, during which reports were not loading. The issue was identified, a fix was developed and deployed, and the incident was confirmed resolved after post-fix monitoring.
We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
Gladly ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/10/2026 02:45AM
Our post-fix monitoring has indicated that this issue is now resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
1 day ago - at 09/10/2026 01:25AM
A fix has been deployed, and we are monitoring reporting performance.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
1 day ago - at 09/10/2026 12:44AM
We have identified a fix for this issue and are working as quickly as possible to deploy it.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
1 day ago - at 09/09/2026 11:15PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 09/09/2026 10:20PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 09/09/2026 10:19PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 09/09/2026 10:19PM
We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Latest Gladly outages
Intermittent Report Loading Issues - about 24 hours ago
Reports not loading - 2 days ago
Reports not loading - 11 days ago
Investigating Login Issue - about 1 month ago
Gladly AI Elevated Handoffs on Chat, Email and SMS - about 1 month ago
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