Outage in Gladly
Intermittent Report Loading Issues
Resolved MajorIncident Report
Summary AI Generated
Gladly's Reporting component experienced intermittent report loading failures for approximately 9.4 hours on September 10, 2026, caused by an issue requiring coordination with Google. Most reports, including Conversations Export, Contact Export, and Work Sessions, were restored by ~9:45 AM PT, with full monitoring confirmed by 5:30 PM PT. Two reports — Gladly AI Sessions Detail and Gladly AI Sessions Detail with Messages — remained under maintenance at resolution and were to be addressed via a future release.
Gladly is investigating an intermittent issue on querying reports.
We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
Gladly ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 09/11/2026 12:30AM
Our monitoring indicates that issues with Gladly reports remain performant. At this time, 2 reports - Gladly AI Sessions Detail and Gladly AI Sessions Detail with Messages - remain under maintenanace. We will communicate fixes for those reports over release notes.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
about 21 hours ago - at 09/10/2026 05:10PM
As of ~9:45 AM PT, Gladly Team reporting (e.g.: Conversations Export Report, Contact Export, Work Sessions) have been restored. Gladly AI Sessions reporting is currently undergoing maintenance, and we will post back on its status as soon as possible.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
INVESTIGATING
about 22 hours ago - at 09/10/2026 05:06PM
Gladly is investigating Intermittent Report Loading Issues
We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
about 22 hours ago - at 09/10/2026 04:17PM
We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
about 23 hours ago - at 09/10/2026 03:45PM
We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
INVESTIGATING
about 23 hours ago - at 09/10/2026 03:10PM
We are continuing to investigate this issue.
INVESTIGATING
about 24 hours ago - at 09/10/2026 03:08PM
Gladly is investigating an intermittent issue on querying reports.
We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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