Outage in Gladly
Topics popover getting cut off/hidden behind Answers & Team Assist panel
Resolved MinorIncident Report
Summary AI Generated
A UI bug in Gladly's Admin panel caused the Topics popover to be blocked and cut off by the Answers & Team Assist panel, preventing users from making topic selections. The issue lasted approximately 3 hours on September 24, 2026. A fix was deployed and confirmed resolved, with the Topics panel functioning normally alongside Team Assist.
We have identified the issue where Topics panel selections are being blocked by the Answers & Team Assist panel, and we are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
Gladly AdminTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/24/2026 05:44PM
We have deployed a fix for this issue, and the topics panel is behaving as expected again when utilized with Team Assist.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
6 days ago - at 09/24/2026 04:53PM
We're still working on a fix. We will continue to update this Status Page every 30 minutes or sooner until resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
6 days ago - at 09/24/2026 03:51PM
We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
6 days ago - at 09/24/2026 02:45PM
We have identified the issue where Topics panel selections are being blocked by the Answers & Team Assist panel, and we are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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