Outage in Gladly
Intermittent Issues with Login and Routing
Resolved MinorIncident Report
Summary AI Generated
Gladly experienced intermittent login and routing issues lasting approximately 1.2 hours, affecting the Gladly Solution platform. The root cause was traced to a Cloudflare issue, and a fix was implemented that required agents to clear their cache and cookies before logging back in. The incident was fully resolved after monitoring confirmed stable system performance, with a Root Cause Analysis to follow via email.
We are investigating reports of intermittent issues with login and routing.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/23/2026 04:53PM
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.
We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
4 days ago - at 10/23/2026 04:23PM
We have implemented a fix for this issue and are monitoring. Agents may need to clear their cache and cookies before logging back in.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
4 days ago - at 10/23/2026 04:04PM
We have identified potential root cause connected to Cloudflare. We are investigating mitigation options and will post here every 30 minutes or when an update is available - whichever comes first.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
INVESTIGATING
4 days ago - at 10/23/2026 03:43PM
We are investigating reports of intermittent issues with login and routing.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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