Outage in Gladly
Insights Agent Issues
Resolved MinorIncident Report
Summary AI Generated
Gladly's Insights Agent experienced a ~3.2-hour outage that prevented users from building or querying conversational reports, returning errors instead. The root cause was identified and a fix was deployed, with users able to restore access by exiting and re-entering the Insights Agent. After a monitoring period, the fix was confirmed fully effective and the incident resolved.
We are investigating issues with Gladly Insights Agent causing conversational report building / querying to return errors.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
Gladly ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 10/19/2026 09:37PM
We have completed our monitoring period, and have confirmed that the fix we implemented has addressed this issue fully.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
about 13 hours ago - at 10/19/2026 06:48PM
We have identified root cause and have deployed a fix that we are monitoring. Customers should now be able to access Insights Agent again after exiting, then re-entering it.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
about 13 hours ago - at 10/19/2026 06:29PM
We are investigating issues with Gladly Insights Agent causing conversational report building / querying to return errors.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Latest Gladly outages
Intermittent Report Loading Issues - about 1 month ago
Reports Not Loading - about 1 month ago
Reports not loading - about 1 month ago
Reports not loading - about 2 months ago
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