Outage in Gladly
Reports not loading
Resolved MajorIncident Report
Summary AI Generated
Gladly's Reporting feature was unavailable for approximately 2 hours on September 9, 2026, due to a Looker access issue. Gladly partnered with Google support, who resolved the problem by restarting the affected instance to restore Looker access. The fix was deployed and the incident was resolved by 7:49 AM PT.
We have identified the issue with the reports UI not loading, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
Gladly ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/09/2026 02:49PM
A fix has been deployed for this issue, and we will continue to monitor. We will post a final update when fully resolved.
Google support team restarted the instance to fix Looker access.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
2 days ago - at 09/09/2026 02:19PM
A fix has been deployed for this issue, and we will continue to monitor. We will post a final update when fully resolved.
Our team partnered up with Google to do a refresh on Looker access to fix this incident.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
2 days ago - at 09/09/2026 02:11PM
We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
2 days ago - at 09/09/2026 01:44PM
Gladly is investigating where reports page is not loading. We're communicating with our partner team to resolve this.
We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
INVESTIGATING
2 days ago - at 09/09/2026 01:00PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 09/09/2026 12:59PM
Gladly is investigating a/an where reports page is not loading
We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
INVESTIGATING
2 days ago - at 09/09/2026 12:50PM
We have identified the issue with the reports UI not loading, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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