Outage in Gladly
Investigating Login Issue
Resolved MajorIncident Report
Summary AI Generated
Gladly experienced a login issue on July 31, 2026, that prevented agents from accessing the platform for approximately 26 minutes. A fix was deployed at 11:42 PM PT, restoring normal login access. After a monitoring period, the issue was fully confirmed as resolved with all services functioning normally.
Gladly is investigating a Login Issue.
We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
Gladly LoginTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 08/01/2026 07:00AM
We have completed our monitoring period and confirmed that the issue is fully mitigated. All services are functioning normally.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
13 days ago - at 08/01/2026 06:49AM
We deployed a fix for this issue at 11:42 PM PT. Agents are now able to login to Gladly and access as usual. We will continue to monitor prior to resolving this Status Page.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
INVESTIGATING
13 days ago - at 08/01/2026 06:34AM
Gladly is investigating a Login Issue.
We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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